Inside Sales Associate

**Job Title: Inside Sales Associate**

**Job Type: Permanent, full time**

**Rate of Pay: $50,000 - 60,000 per year (commensurate with experience)**

**Department: Sales**
- **About Novaflow Systems**_

Novaflow Systems has been a market leader producing highly customized, state-of-the-art gravimetric dispensing solutions for the ink, printing, packaging, paint, and healthcare industries and many niche industries since 1994. Acquired in 2017 by Corob S.p.A., headquartered in San Felice Italy, Novaflow is now part of a truly global organization which sells, manufactures and services both industrial and point-of-sale machines in virtually all markets.

Novaflow Systems is located in picturesque Brockville, Ontario and is Corob’s global Center of Excellence for gravimetric dispensing solutions with Engineering / Design, Software Development, Customer Support, Service, Sales and Manufacturing at this site. As such, Novaflow is in the enviable position to have a wide degree of flexibility and autonomy to rapidly change and improve to meet the demands of both our customers and the organization.

Our markets and customer base have continued to grow since being acquired and it is this growth that has created a need to expand and strengthen our team. Novaflow is dedicated to hiring detail oriented, high performing talent that is passionate in what they do and thrive in a dynamic environment of change and progress. We realize it is through a shared vision in which all employees take part in that we are successful in achieving a high degree of customer satisfaction and organizational excellence. We believe in engaging and empowering our staff to excel in what they do while achieving work-life balance and success.

Novaflow is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
- **Summary of the Position**_

As Novaflow embraces a philosophy of continuous improvement, continuing education specific to the role as well as other company-mandated training programs such as WHMIS, customer service, and first aid is expeceted.
- **Key Responsibilities and Duties**_
- Introduce new products and programs to customers.
- Assisting the Sales Manager in writing customer quotes and closing sales.
- Responding to customer complaints and inquiries quickly and efficiently, escalate as necessary
- Building rapport with customers
- Collecting customer information for future follow-ups
- Selling services and making product recommendations
- Assisting the Sales Manager in achieving company sales budgets
- Identifying sales opportunities
- Staying informed about product and service information updates
- Maintaining sales reports and ledgers
- Participate in counter days, product trade shows and national shows with customers
- Provide system CAD layouts and/or technical support as required
- Work closely with other departments in the company (operations, engineering/ technical support / production /finance / logistics, etc.).
- **Skills & Experience**_
- Customer-centric mindset, focused on delivering an exceptional customer experience
- Excellent time management and customer service
- Technical / Mechanical aptitude; experience / education
- Exceptional organizational, interpersonal and negotiation skills
- Excellent communication skills, written and verbal
- Highly motivated to thrive in an independent work setting.
- Valid driver's license / passport
- Previous sales experience considered beneficial but not necessary
- Proficient in the use of full suite MS Office, Word, Excel, PowerPoint
- **Perks and Benefits**_
- Comprehensive extended health benefits plan
- Group RRSP with employer match
- Goal based performance incentive plan
- Free parking
- Company sponsored social events

Pay: $50,000.00-$60,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

Work Location: In person