Technology Integration Manager

Design Electronics “DE” is a leading technology integration firm specializing in providing innovative solutions to businesses and clients in various industries. We pride ourselves on our commitment to excellence, cutting-edge technology, and superior customer service.
- **About the Role**_
Reporting to the Chief Technical Officer, the **Technology Integration Manager **will be responsible for leading technical installation projects, set up & configuration, integration, troubleshooting, and system support and mentorship for all technology, audio, video, access, CCTV, video conference, network, room control, and home automation systems.

**Comparable Job Titles**_: Lead Installation Technician, Senior Installer, Lead Technician, Senior Systems Technician._

**Type**:Full Time | Permanent

**Schedule**:Day Shifts (Typical) | Overnight Shifts (Occasional) | On Call (Scheduled)

**Hours per Week**:44 per week

**Education**:Highschool / GED (required) | College (preferred)
- **Why Join Us?**_
- We are a family-based environment, with an experienced team of audio-visual professionals.
- We offer an opportunity for career growth and professional development.
- Located in the beautiful Niagara Region, Ontario.
- **What We Offer You**_
- $32.50 to $40 per hour, commensurate with experience.
- Performance-based incentives and bonuses.
- Competitive health benefits.
- Paid travel & vehicle provided.
- Compensation for Tech Development/Training/Product Certifications.
- Discounts on personal electronics purchases.
- **Your Impact**_
- Pre-installation site survey and site progress reviews.
- Attend construction meetings in place of Project Managers/Designers when needed.
- Manage on-site coordination to ensure communication is effective and tasks are integrated timely with project/build out schedule.
- Monitor and report on work progress daily/weekly to project manager.
- Identify and solve issues that will impact the project.
- Manage and lead the installation team in delivery, installation, configuration, set up and integration of all components/systems.
- Communicate with Management on personnel performance issues.
- Delivery, restock, sign out and secure all project product including inventory and non-inventory consumables.
- Return all unused and defective product to warehouse.
- Fabricate/oversee rack builds in-house or onsite at client location.
- Diagnose and troubleshoot problem installations at a system and component level.
- Troubleshoot advanced systems and work with manufacturers support team to resolve issues.
- Interface with external/internal clients, manufactures and vendors as needed.
- Follow all safe work practices, company policies, work site rules and client requirements.
- Train & develop apprentices/installers on company procedures, systems, and installation techniques.
- Ensure that project deliverables and milestones are met including close out documentation and punch list items.
- Service & support client systems post project.
- Perform quality control check on finished product/projects.
- Post project walkthrough with client stakeholders.
- Maintain system documents and development of user manuals.
- Provide system overview & system functionality training to end users at expert level.
- Participate in after-hour Tech-On-Call programs, supporting exiting systems remotely and/or in the field.
- Comply with all safe work practices and technical standards.
- Perform other duties as assigned based upon business need.
- **About You**_
- 10+ years’ experience in systems installation including equipment rack fabrication, site preparation, termination, mounting, configuration, testing audio, video, control, and other integrated technology systems is required.
- High school diploma or GED is required.
- Valid driver’s license and safe driving record is required.
- L2 Police background check will be required.
- Diploma or degree in a related field is preferred.
- Leadership skills with proven ability to mentor team members.
- Experience in reading/understanding architecture, electrical, structural & AV systems drawings is an asset.
- PC and computer network knowledge is preferred.
- Demonstrable knowledge of audio, video, control, lighting, and networking systems and standards.
- Strong interpersonal and customer service skills.
- Strong written and oral communication skills.
- Experience in reading/understanding architecture, electrical, structural & AV systems drawings is an asset.
- A teachable disposition and willingness to continuing education.
- Flexibility to work outside the job description when necessary.
- Analytical and problem-solving/troubleshoot abilities with deductive reasoning skills.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Ability to work as part of a team and in a collaborative envrionment.
- Ability to interface well with builders, trades, consultants, tech support, end users.
- Ability to work out of town projects requiring ho