Shift Leader

5 days ago

Banff, Canada The Boss Full time

**Shift Leader - The Boss (Banff, AB)**:
The Boss is a casual fine dining restaurant in the heart of Banff, offering a menu that boasts great food sourced locally from within Canada, from elevated burgers and shareables to creative cocktails and seasonal specialties. We take pride in great food, friendly service, and a warm, welcoming atmosphere.

**The Role**:
**Responsibilities**:

- Support day-to-day restaurant operations and ensure service standards, food & beverage standards, and brand identity are met.
- Support our Server, Host, and Expo team demonstrated through understanding and execution of the applicable routines.
- Assist with opening or closing duties, including some shifts as the Manager on floor, or support leader; working closely with the Restaurant Manager or General Manager.
- Communicate effectively between front and back of house
- Maintain a positive, professional, and guest-focused atmosphere, including conversing with tables, quality checking guests, and resolving any guest complaints ensuring satisfaction
- Oversee completion of Side Duties and Allocation of server sections.
- Maintain labor costs through following our schedule and proforma, and shift times.

**Qualifications**:

- Previous supervisory or leadership experience in hospitality (restaurant experience preferred)
- Strong communication and organizational skills
- Ability to stay calm and focused under pressure
- Flexible availability, including evenings, weekends, and holidays
- A genuine passion for hospitality and teamwork
- Experience with OpenTable
- Worked with Micros Symphony or similar point of sales systems

**What We Offer**:

- $20/hr. starting wage with opportunity to increase
- Monthly tip-out based on hours worked in management
- Opportunities for growth within our restaurant group in management
- Management meal during shift worked, staff discounts, friends & family discount benefits
- Supportive, upbeat workplace culture in the heart of Banff
- Set schedule with commitment to hours during slower seasons.

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