Operations Specialist

B2B Operations Administrator

Find Your Limitless with Reliance

By joining Reliance as a B2B Operations Administrator, you’ll become an important team member and will be provided with the tools you need to succeed. We have ambitious growth plans and are looking for Team Members who want to grow with us. At Reliance, we pride ourselves on the fact that we provide limitless opportunities for growth and we encourage it by rewarding our Team Members for their success in many ways. If you’re ready to find your limitless - join us

What will you do?
- Learn and grow as an important part of a team that cares about Reliance and its customers.
- Assist in B2B sales pricing inquiries and IRR modeling in Excel.
- Assisting and coordinating all back-office sales support.
- Investigate and resolve customer billing inquires and concerns through CMS and SAP processes.
- Audit and review customer bills through bill print provider.
- Set up new accounts in SAP and replace existing ones.
- Investigate and resolve exception handling (BPEMs) within SAP and resolving reconciliation of billing discrepancies.
- Create service workorders within FSM/IFS
- Offer analytical reporting and support as requested by Management, utilizing Excel and extracting data from SAP and FSM/IFS.
- Handle administrative tasks like filing reports, scheduling appointments, and correspondence.
- Assemble data and prepare periodic and special reports, manuals and correspondence.
- Ensure billing accuracy and completeness of essential information

What do we offer?
- The tools you need to succeed - including the tools for the job as well as training and development programs.
- A successful and knowledgeable team to be part of and learn from
- A great benefits plan for you / your family
- Career paths so you can advance in the company.
- A variety of perks for high-performing Team Members including the chance to win and be part of our annual President’s Club trip to a tropical destination.
- And award-winning and one of Canada’s Most Admired Corporate Cultures with a proudly diverse and inclusive team

What do you bring?
- A growth mindset: above all else, we’re looking for people who are dependable, ambitious and want to grow with Reliance.
- Bachelor's degree or equivalent experience in a business-related field, accompanied by 3+ years of practical involvement in business operations.
- Proficient in Microsoft Office Suite, Excel, Word, and PowerPoint.
- Demonstrates adept interpersonal skills thriving in both collaborative and independent work settings.
- Display excellent organizational and time management proficiencies.
- High level of attention to detail and the ability to follow a task through to completion.
- Ability to generate, analyze, interpret, and communicate your findings to internal/external stakeholders.
- Strong time management skills and ability to manage multiple prioritise.

Why Reliance?
Reliance is the industry leader in providing home comfort solutions and we do just that in over 2 million customer homes across North America. Reliance is a trusted source and has become one of Canada’s largest providers of water heaters, furnaces, heat pumps, air conditioners, water purification, plumbing, protection plans, smart home, electrical, and EV chargers. Reliance is a $1 Billion business with 2,600 team members and we’re growing We’re proud to be recognized as one of Canada’s 10 Most Admired Corporate Cultures. It's our team members and their relentless focus on the business, each other, and our customers that makes us great.

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