Sales Associate

2 weeks ago

Cornwall, Canada Northern Reflections Ltd Full time

**Join Our Family of Brands - Northern Reflections, Ricki’s & Cleo**

At **Northern Reflections, Ricki’s, and Cleo**, we are united by a shared vision: to inspire and empower women through fashion that fits their lives. With a proud legacy in Canadian retail, we bring together decades of expertise, a passionate team, and a commitment to delivering exceptional style, quality, and service.

As part of our growing organization, you’ll join a collaborative and dynamic team that values innovation, customer connection, and the power of great fashion. Whether it’s timeless comfort, polished workwear, or versatile style, each of our brands plays a unique role in serving women across generations.

Reporting to the Store Manager, as a **Sales Associate**, you will be responsible for delivering an exceptional customer shopping experience and building meaningful customer relationships.

**Key Responsibilities**:

- Provide outstanding customer service by following our customer service program
- Meet or exceed daily personal sales goals and key performance indicators (KPIs).
- Promote the brand through strong product knowledge and by representing company values.
- Build customer loyalty by introducing and encouraging enrollment in our loyalty program.
- Perform point of sale transactions quickly and accurately.
- Maintain visual merchandising standards, including store layouts, housekeeping, and visual displays.
- Ensure the store environment is clean, safe, and appealing.
- Support coworkers through collaboration, knowledge sharing, and teamwork.
- Follow all company directives, initiatives, and loss prevention procedures.
- Communicate openly, respectfully, and courteously with store team and customers.
- Contribute to a positive, inclusive, and values-driven work environment.
- Perform other duties as assigned to support overall store success.

**Experience & Qualifications**:

- Previous retail or customer service experience is an asset, but not required
- Passion for fashion, retail, and creating great customer experiences
- Strong communication and interpersonal skills
- Ability to work effectively in a fast-paced, team-oriented environment
- Strong organizational and time management skills
- Must be able to stand for extended periods of time, climb a ladder and to move and handle boxes of merchandise (weighing up to 30 pounds) and fixtures throughout the store
- Flexible availability including days, evenings, weekends, and holidays

Shifts are days and evenings

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