Field Health Case Manager

**Position Type**: Full Time

**Department**:Patient Programs

**Work Location**: Ontario

**Work Arrangement**: Hybrid

**Work Hours**:Standard Business Hours Monday to Friday

**Travel Required**: Yes - up to 60% within Ontario

A proudly Canadian company, Sentrex Health Solutions is a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their patients. We provide innovative solutions focused on ensuring patients have access and the support they need to maximize their treatment outcomes. We do this through strategic distribution models and patient support programs that are backed by powerful, integrated technology and experienced, cross-functional teams. Our core capabilities include **Specialty Pharmacy Services, Customized Solutions for Warehouse, Wholesale & Distribution, Patient Support Programs, as well as HCP & Clinic Services.**

**Come and join our team But first, let us tell you why we love working here**:

- We are 100% Canadian with locations across the country
- State-of-the-art facilities to provide high-quality products and services
- The opportunity to be a part of a winning, high-performing team
- Collaborative, engaging workplace culture - **we are passionate about our people**
- Flexible working environment that promotes a healthy work-life balance
- Diverse and inclusive culture where your talent and commitment to excellence is welcomed and valued
- High-growth environment that provides opportunities for learning and growth supported by our Employee Development Program and industry-leading, in-house corporate training offered throughout the year
- Quarterly virtual social events

**The Opportunity**:
Reporting to the Field Supervisor, the Field Health Case Manager is responsible for managing various aspects of Program service coordination for patients who have been prescribed the drug by physicians.

The Field Health Case Manager will provide Program services support to patients and clinics which may include, but not limited to, training clinics in Program services, patient enrolments, obtaining coverage through private and provincial drug plans, ensuring patients have access to their prescribed treatments in a timely manner, and provide continuous support for patients and clinics through excellent communication skills and available resources to ensure patients have easy access to their prescribed therapy.

In addition to the above Field Health Case Management general responsibilities, the Field Health Case Manager is responsible for interacting with clinics face-to-face, other Program Personnel and client personnel in supporting all services offered by the Patient Support Program (PSP).

**A Day in the Life (What you will do here)**:
**Field Responsibilities**:
In-clinic and remote PSP service activities within assigned territory. PSP Services includes specific functions such as:

- Schedule and manage weekly clinic visits (or at such frequency as deemed appropriate).
- Support PSP dose reconciliation.
- Proactively assess the PSP services and make suggestions to enhance outcomes and quality of service.
- Complete relevant reports such as timesheets, expenses, mileage, validate CRM reports etc. as per established Program procedures.

**Clinic Management**:
Offer support to clinics by performing and managing PSP service-related interactions; these activities include specific functions such as:

- Train physicians and other clinic staff on PSP Service offerings.
- Assist clinics in reviewing patient status and facilitating patient enrolment, as appropriate.
- Prepare and/or assist in the completion of Special Authorization submissions to the appropriate insurer by, among other things, reviewing patient charts, assessing previous therapies and tests.
- Request PSP materials such as program enrollment forms, clinic guides and patient printed materials from the client on an as-needed basis.

**Patient Support**:
Through the support of clinics and field PSP responsibilities, the Field Health Case Manager will perform specific tasks such as:

- Enrol patients into the PSP utilizing the appropriate enrolment forms, assist the clinics in preparing documentation for reimbursement of the drug prescribed through the appropriate insurer.
- Ensure patient services are coordinated and tracked, according to agreed upon program performance metrics, to expedite access to therapy.
- Provide clear and concise information regarding PSP services to assist patients and clinics, as appropriate or desired.
- Data entry of sensitive patient information, accuracy and completeness are crucial.
- Report Adverse Events/Severe Adverse Events following approved SOP’s.
- The Field Health Case Manager is required to follow Sentrex code of conduct and follow regulation and legislation.
- The Field Health Case Manager acts as a liaison and provides ongoing feedback to the Field Supervisor and Program Manager based on observations in the field and feedb