Application Administrator, Endpoint

**About Queen's University**

Queen’s University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research, faculty administration, engineering & construction, athletics & recreation, power generation, corporate shared services, and many more.

Come work with us

**Job Summary**

**A Brief Overview**

The schedule for this position requires the incumbent to work variable hours, including regular attendance at early morning meetings.

**What you will do**
- Provides end-to-end production services, from conception to the deployment process.
- Analyses and revises system logic, modifies procedures, and documents changes.
- Coordinates and conducts operations, system configurations, and patching.
- Creates and maintains stable and efficient endpoint images and/or builds and configurations.
- Provides technical support to end users and prepares training documentation.
- Ensures that system security, backup, and recovery mechanisms are operational.
- Other duties as required in support of the department and/or unit.

**Required Education**
- Three-year Community College Diploma or Three-Year Bachelor Degree, or equivalent in computing preferred. In addition, requires trade certification, qualification, or on-going learning to remain ahead of changes in technology or emerging fields.

**Required Experience**
- More than 3 years and up to and including 5 years of experience.
- Experience in SCCM Microsoft Intune and Virtual Desktop Infrastructure considered an asset (i.e., Azure).
- Experience in information systems security and management tools considered an asset (e.g., Endpoint Protection Management Tools, etc.).
- Experience with operating systems technologies considered an asset (e.g., Linux OS, Windows OS, AD Forests, Domains, Trusts, DNS, DHCP, Group Policy and Organizational Units, VMware, VM backups tools, etc.).
- Experience with programming languages considered an asset (e.g., C, C++, C#, Objective-C, Java, Python, ASP, Perl,.NET, HTML5, CSS, Assembler, FORTRAN, etc.).
- Experience with Microsoft Identity and Access solutions (e.g. Active Directory, Entra ID) considered an asset.
- Experience with desktop and server operating systems considered an asset.

**Required Licenses and Certifications**
- A related IT administrator/developer/architect certification is considered an asset.
- Consideration may be given to an equivalent combination of education and experience.

**Job Knowledge and Requirements**
- Knowledge of concepts and principles in a specialist field that is typically acquired through a combination of advanced professional or academic qualifications and/or substantial work experience.
- Provide effective consultation and advice on non-straightforward and/or complex issues.
- Interaction with others requires interpersonal skills and the ability to understand and influence.
- Adapt messages to meet the different needs of different audiences.
- Builds relationships, trust and credibility.
- Prioritize and distribute work to deliver objectives on time and to the highest standard.
- Identify in advance when the intended results may not be achieved and develops a plan to address the gaps.
- Actively participate in project team meetings and develop individual and unit project plans.
- Lead procedural or technological change within a unit.
- Identify opportunities to improve the effectiveness and efficiency of work processes.
- Seek information and input to fully understand the cause of problems.
- Appropriately assesses risks before making a decision.
- Contribute to the creation and evaluation of possible solutions.
- Take action to remove obstacles and address problems before they impact performance and results.
- Promote a work environment that is free from sexual violence, harassment and discrimination, and the ability to show empathy for those who have experienced trauma.

**Employment Equity and Accessibility Statement