Van Outreach Program Manager

POSITION: Van Outreach Manager

DEPARTMENT: Van Outreach

REPORT TO: Director of Community Initiatives

DIRECT REPORTS: Support Workers, Peer Outreach Workers

POSITION TYPE: Full-time

LOCATION: 75 Martha Street

About the Company

Main Street Project (MSP) is a community health Centre with a mandate to address the social determinants of health which give rise to issues of addiction, physical and mental health issues and homelessness. MSP uses housing-first and harm reduction principles in the provision of a safe, respectful and accessible place for individuals who are experiencing homelessness or at risk of homelessness in the community. Since 1972, MSP has been providing a range of services to Winnipeg's most marginalized residents, including emergency shelter and nutrition services, drug and alcohol withdrawal management services, health advocacy and support, case management services, housing support services, food bank services and a mobile community outreach program.

Are you seeking a career where you can be part of a dynamic, diverse team, and where the mission is centered around ensuring everyone has access to a safe environment that promotes dignity, respect, and self-determination? Main Street Project is committed to developing impactful and meaningful solutions that drive positive changes in our community. The work you do here will have a lasting, meaningful impact on those we serve.

At Main Street Project, we believe that the best work happens when diverse minds come together. We believe in building and fostering an inclusive workplace where everyone feels valued and respected. Our commitment to diversity, including embracing Truth & Reconciliation, Decolonization and Anti-Oppression, is embedded in our culture and drives the success of the organization. Our team is made up of talented individuals from various backgrounds and life experiences, creating a rich tapestry of perspectives

Job Summary

The Van Outreach Manager provides overall management and supervision of Main Street Project’s (MSP) van outreach program and associated services including (but not limited to), the supervision of staff, students, volunteers, interns and the program budget. The Van Outreach Manager also leads the development and implementation of program policies and procedures, and the coordination with other programs within the Agency to ensure seamless and comprehensive services. The Van Outreach Manager is additionally responsible for liaising with external parties including (but not limited to) folks experiencing homelessness, City and Provincial staff, stakeholders, and other parties with a goal of building and maintaining relationships built on trust and strong collaboration.

Key Responsibilities

Operational Oversight:

- Ensure the programs overall operations continuously run efficiently, delivering program services in the most consistent manner possible
- Responsible for the development, implementation and maintenance of program policies, procedures and activities consistent with MSP’s mission, values and goals
- Provide periodic review, evaluation and modification of programs in accordance with MSP’s mission and contractual obligations
- Responsible for the supervision of program staff, students, volunteers and interns
- Ensure that programs and activities reflect the needs of clients
- Responsible for determining staffing needs, participating in the interviewing process, aligning staffing with budgets, managing resources, and manage staff performance
- Plan staffing levels in accordance with budgets; ensures appropriate numbers of staff are scheduled in each program and on each shift to meet / exceed program delivery
- Partners with the Human Resources Department to recruit, interview, select, hire, and employ an appropriate number of staff to meet program goals
- Coach, mentor, and develop staff, including onboarding; empower employees to take responsibility for their jobs and goals.
- Enhance relationships with other City/Community Services including WFPS, WPS, EMR, and all outreach teams (RaY, DCSP, Salvation Army, etc.) as well as partner representatives from the Province.
- Work closely with City Services to respond to 311 calls pertaining to encampments and encampment clean-ups
- Leading sector Encampment Coordination meetings with internal and external collaborators, and updating on existing encampments and people living unsheltered
- Supporting required outcomes related to the Province’s Your Way Home Strategy (YWH), ensuring accurate data keeping on community members wanting to be housed, maintaining positive relationships with internal/external housing partners (Sunshine House, Siloam Mission, etc.), attending all YWH meetings
- Tracks participant transitions from Transitional Housing into other housing options, including MSP-operated housing; once housed within MSP, internal tracking is managed by the assigned Case Management Coordinator with re-entry into encampments triggering a return to out