Retention Specialist-binlingual

Overview:
As a **Bilingual **Retention Specialist**, you will be saving our existing clients from canceling or transferring service though outbound calling activities from designated lead lists. You will be saving all lines of business and selling new mobility lines to residential customers across Atlantic Canada while representing one of the most critical sales teams within the company and backed by one of Canada's most iconic brand and elite line of residential products.

The team is seeking individuals who are self-motivated, results-driven and passionate about providing customers the best customer experience and products available on the market.

**What's Offered**:

- Competitive base pay, commissions
- Company paid benefits
- Sales tools and technology: Smartphone and laptop.
- Training program to help you master your role
- Ongoing coaching to ensure your success
- Flexible work schedule; evening and weekend work may be required.
- 100% work remote

**What you will do**:

- Establish contact with existing customers in order to retain their business
- Understand the customer’s needs and objections
- Appeal to your inner problem solver to overcome objections
- Propose available packages and/or services tailored to the customers’ needs
- In certain cases, resolve the dissatisfaction of former clients and gain back their trust in the product
- Ensure the highest level of satisfaction of the customers at all times
- Walk consumers through the benefits analysis, customized to the feedback they provide
- Achieve weekly sales targets
- Use and adapt to constantly evolving technological tools

**Critical Qualifications**:

- Proven sales experience with emphasis on customer service.
- Bilingual in French and English
- Proven success in a relevant direct sales position is essential
- Strong sales skills, particularly in prospecting and cold calling
- Extensive knowledge of Bell and competitor services in the residential market.

**Requirements**:

- 2 years sales experience

**About the OSL Direct**:
OSL is a people-first, award-winning company that provides outsourced sales solutions for some of North America’s largest Fortune 500 companies. We believe in great people doing greater things, every day. At OSL, we hire passionate, driven people to be those sales leaders and who are ready for their next big career move. OSL people are professional, willing to adapt and learn new skills, and are social by nature. Our people are what make OSL an award-winning, leading sales and operational organization.

COVID-19: To keep our staff and customers safe we provide PPE, extensive health & safety protocols we are proud to offer a safe and supporting environment to keep our team and clients safe.

KOHO has exclusively partnership with OSL to offer Instant Pay to OSL Canadian employees. They offer Instant Pay a free, on-demand pay solution. Instead of waiting for a paycheque every two weeks, you could cash out up to 50% of your daily pay, the next working day. In addition to Instant Pay KOHO is also a no-fee spending and savings account. They offer a mobile app, an everyday spending account, and a reloadable prepaid Visa card that helps you budget, save, and spend like a pro. You’d receive a link for an optional signup as part of our onboarding with OSL.

We are stoked to announce that OSL Retail Services has been recognized as a Winner in LinkedIn’s 2021 Talent Awards

The Talent Awards are a celebration of teams around the world who are moving the talent industry forward in innovative ways and we are thrilled to announce that OSL Retail Services has taken 1st place in the category of ‘Best Culture of Learning (1,000-10,000 employees)’.

This award is particularly special to our organization as we continue to drive a culture of #belonging across the organization through learning and development. We are proud of our entire OSL family as well as our business partners across North America who have supported us throughout this journey and have gotten us this prestigious recognition. Congratulations as well to all our industry peers who were nominated and were finalists alongside us.