Client Service Associate

17 hours ago

Edmonton, Canada Generations Cleaning and Building Services Full time

**Job Overview**
- **Daily Responsibilities**:_

**Responding to Customer Inquiries**:
Ensure prompt and effective responses to maintain high standards of customer service.

**Providing Product/Service Information**:
Support customers in making well-informed decisions by providing clear explanations and addressing any questions or concerns.

**Processing Orders and Returns**:
Assist with the placement and confirmation of customer orders.

Manage returns, exchanges, and refunds efficiently, ensuring a smooth and satisfactory resolution for customers.
- **Qualifications**:_

Customer-Centric Attitude: A strong desire to assist customers and resolve their issues with professionalism and care.

Problem-Solving Skills: Ability to evaluate situations, identify issues, and develop practical solutions to meet customer needs effectively.

Time Management: Skill in prioritizing tasks, managing time efficiently, and handling multiple inquiries simultaneously to meet service standards.

Adaptability: Flexibility to adjust to evolving customer needs, changes in processes, or new technology platforms to deliver exceptional service in a fast-paced environment.

High school diploma or equivalent; a degree in a related field is a plus.

Prior experience in customer service or a similar role is preferred.

Excellent communication skills, both verbal and written.
- **What We Offer**:_

Competitive salary with comprehensive benefits.

Career development opportunities and professional growth.

A collaborative and inclusive work environment.

Flexible work options, including remote work possibilities.

Health, dental, and vision insurance.

Paid vacation and holidays.

Pay: $34.00 per hour

Expected hours: No less than 40 per week

Additional pay:

- Bonus pay

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- Vision care

Schedule:

- Monday to Friday

Work Location: In person

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