Clinical Support Specialist, Ltc

**Primary Location** CA-ON-Hamilton

**Other Locations** CA-ON-Waterloo, Canada, CA-ON-Kitchener

**Value Proposition**

As a leading partner in healthcare, Medline Canada's sole purpose is Together Improving Lives - this means being deeply committed to the health and well-being of our customers, employees, partners and our communities. We employ a diverse group of top talent focused on growing and making a difference in the lives of Canadians, coast-to-coast.

Compensation is only one part of the Employee Value Proposition that Medline Canada offers our employees. As part of our mission, we offer one of the most competitive and engaging employee experience programs in Canada, which includes:

- Collaborative work environment with highly engaged employees
- Market competitive compensation and benefits plan, including LTD & Insurance
- DPSP match program
- Annual Employee Appreciation Week
- Paid vacation and personal days
- Lifeworks® Employee Assistance Program (EAP) Resources supporting mental, physical, family and financial well-being
- Career growth and training programs
- Open communication with Senior Leaders
- Tailored incentives for eligible employee groups, such as home office reimbursement and Sylvan Learning Centre credit
- Employee referral program
- Education support programs
- Fitness subsidy
- Recognition programs
- Social activities
- And much more

**JOB SUMMARY**

This **Clinical Support Specialist,**role has a dual focus - with responsibility for providing education to Health Care Professionals on the safe and effective use of the Medline Skin Care products and Incontinence Products sold at Medline.

**CORE JOB RESPONSIBILITIES**
- Work alongside, LTC Sales representatives to increase and support account growth and implement new corporate and individual LTC homes to the Skin Health & Continence Program.
- Demonstrate strong organizational skills to ensure evaluations and implementations are completed successfully.
- Conduct presentations, education and/or in-services to educate customers on wound & skin care and incontinence products.
- Engage in the support of the existing and development of new customer policies and procedures.
- Complete account updates on a weekly basis utilizing designed spread sheets.
- Maintain up-to-date knowledge on Best Practice Recommendations as it pertains to Incontinence, Skin and Wound Care.
- Work with the LTC team to develop new program tools to enhance account implementation and sustainability.
- Support the healthcare facilities policy and practices at all times.
- Attend conferences and sales meetings (mandatory).
- Complete other duties as assigned.

**QUALIFICATIONS**
- RN | RPN Current Registration
- PSW | HCA | CCA with LTC experience
- Minimum of 5 years of related work experience, working with an interdisciplinary clinical team in an Acute Care, LTC or Home Care setting.
- Minimum of 3 years’ industry experience in Medical Devices, specifically Continence and Skin Care.
- Good computer skills (Excel/MS Word/PowerPoint) required.
- Excellent interpersonal skills & client service skills (verbal and written).
- Strong commitment to excellence and attention to detail.
- Proven problem solver with solid analytical skills.
- Exceptional time-management skills and the ability to manage multiple tasks.

**About Medline Canada**

Medline Canada stands at the forefront of healthcare, providing expertise and a breadth of solutions for every care setting. With 550+ employees, including 100 dedicated sales and clinical professionals and eight distribution centres located coast-to-coast, Medline Canada is proud to serve the entire continuum of care.

**Our Commitment to Diversity and Inclusivity**

**Our commitment to Accessibility