Housekeeping Room Attendant

3 days ago

Amherst, Canada Comfort Inn Amherst Full time

**Primary Responsibilities**:

- Cleans and services assigned guest rooms in a timely and organized manner according to procedures and standards.
- Notifies guest services (front desk) when service is complete so rooms may be sold. Reports any room unable to be serviced within appropriate time standards to supervisor.
- Reports needed repairs of unsafe conditions to supervisor.
- Responds to requests from guests, supervisors or management in a timely and efficient manner.
- Maintains linen cart and supplies neat and organized to department standards.
- Maintains security of equipment, keys and supplies issued each day.
- Reports and logs lost and found articles to supervisor.
- Follows procedures for standard cleaning and self-inspecting program.
- Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction.
- Provides a professional image at all times through appearance and dress.
- Follows company policies and procedures.

**Health and Safety**:

- Follow hotel safe work procedures and policy, including the use of personal protective equipment.
- Know and comply with all Occupational Health & Safety regulations, as per the Occupational Health and Safety Act and Ministry of Labor.
- Report all injuries or illnesses to a supervisor or manager immediately.
- Participate in Joint Health and Safety Committee by bringing health and safety concerns or issues to the attention of the committee.

**Relationships**:
**Internal**:All hotel staff: For effective communication

**External**: Hotel guests: To provide service

**Physical/ Cognitive Activities**:

- This description of physical and mental activities is not intended to describe essential job functions. Rather, its purpose is to give the job applicant a feel for the physical and mental activities of the job to the end that an applicant with a disability can determine whether he or she will be able to do this job either with or without accommodations.
- Since cleaning is the major responsibility of this position, Room Attendants spend a significant portion of their workday involved in the following: unlocking, opening, pushing, pulling, lifting, bending and stretching.
- The vast majority of the time is spent moving about the property in order to clean guestrooms, and this is usually accomplished by walking.
- Communication skills are necessary some of the time in order to interact with hotel guests or staff.
- In addition to operating a vacuum cleaner, Room Attendants typically lift and pull items weighing as much as 25 pounds and pull/ push up to 200 pounds.
- Room Attendants will have the opportunity to use problem-solving abilities in a limited capacity.

**Working Conditions**:

- Will be required to work weekends and holidays.
- Will be required to work in fast paced, stressful environment.
- Will be required to work with common household chemicals.
- May be asked to work overtime.

**Behaviors**: Preferred
- Dedicated: Devoted to a task or purpose with loyalty or integrity
- Team player: Works well as a member of a group

**Motivations**: Preferred
- Work-life balance: Inspired to perform well by having ample time to pursue work and interests outside of work

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