Crisis Worker

Competition: (2024-534-CC)_

**_ Crisis Worker (2024-534-CC)_**

**Employment Type**:

- Casual, Bargaining Unit (2 Vacancies)

**Work Hours**:

- 7.5-22.5 per week from 9am - 5pm (Must be available during the week and weekends)

**Work Setting**:
**Salary**:

- Onsite
G - $28/hour

**Application Deadline**:

- February 11, 2025, by 11:59 pm

**Program Overview - Crisis Outreach Service for Seniors, Community Care**
This position works on behalf of WoodGreen in an inter-agency, multi-disciplinary Crisis Outreach Service for Seniors (COSS) serving seniors with physical, cognitive, mental health, and other concerns causing them to be in crisis. This service is offered through a partnership between WoodGreen, Haven Toronto, South Riverdale Community Health Centre, Reconnect Community Health Services, and LOFT Community Services with the goal of ensuring a continuum of care for seniors with cognitive, mental health, and substance use issues.

**What You Will Do**
- Participate in crisis shifts; going out to visit clients in their homes or other community locations with a partner.
- Assist with providing preliminary assessment of risk in crisis situations.
- Assess client needs, develop and initiate service plans with short and long term objectives.
- Provide service navigation and coordination, assessment, and supportive counseling,
- Assist clients to access acute care and emergency services when appropriate, and help facilitate client discharges from local emergency departments.
- When appropriate, connect caregivers or others in the seniors’ homes with appropriate resources in the community.
- Carry out service documentation requirements in a timely (same day) and professional manner.
- Work with other team members and the partner agencies to develop and implement strategies which reduce client/caregiver dependencies on acute care and emergency departments.
- Gather statistical and narrative information required for the program and organization.
- Work flexible hours based on the needs of the clients, their caregiver, and the service.
- Support team members and students
- Ensure that anti-oppression, anti-racist, trauma-informed, community development, and harm reduction principles are achieved in the program.
- Participate in ongoing training and education when appropriate.
- Perform other related duties as required.

**What You Bring to the Team**
- BSW or a related undergraduate degree.
- Registration in good standing with the Ontario College of Social Workers and Social Service Workers or College of Registered Psychotherapists of Ontario or an equivalent.
- 2+ years’ experience in crisis support, intervention, conflict mediation, and supporting seniors with mental health and substance use issues from a recovery and harm reduction approach.

**What Will Set You Apart**
- Ability in case management and supportive counselling with strong assessment skills.
- Demonstrated interpersonal skills, excellent verbal and written communications skills.
- Ability to carry out service documentation requirements in a timely and professional manner.
- Demonstrated information and referral skills and the ability to link clients to supportive services.
- Self-directed and independent, but also experienced in working effectively as a member of multi-disciplinary team.
- Proven ability to minimize barriers through service delivery for low-income individuals with mental health and substance abuse issues.
- Ability to work from a client-centered approach.
- Knowledge of issues affecting older adults, geriatric populations, the health sector, community resources, and related services.
- Demonstrated ability to follow policies, procedures, and adhere to legislation.
- Understanding of clinical practices and care models.
- Ability to exercise good judgment, flexibility, and contribute to the effective functioning of a multi-disciplinary interagency Crisis Service focused on older adults.
- Applied computer skills (MS word, excel, and Internet).
- Ability to use case management software is an asset (Pirouette).
- Ability to communicate in another language is an asset.

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