Junior Service/lube Bay Advisor

2 weeks ago

Grande Prairie, Canada AutoCanada Inc. Full time

**Junior Service/Lube Bay Advisor**
**Grande Prairie Volkswagen**
**Grande Prairie, AB**

Are you looking to drive your career forward?

We are looking for those who are passionate about delivering an exceptional customer experience to join our growing team You will play a key role in curating the service experience for our valued clients who choose to service their vehicles at our dealership. This is a fast paced environment, and with the right attitude and abilities we will offer training to advance your career

Sounding good so far?

**What's in for you?**
- Competitive compensation package
- Health and Dental Benefits
- Life Insurance
- Employee Vehicle Purchase Plan
- Employee and Family Assistance Program

**Your Key Responsibilities**:

- Own providing exceptional customer service to our valued clients by exceeding their needs and expectations.
- Answering incoming phone calls and inquires related to vehicle servicing.
- Meet and greet customers arriving for service appointments.
- Create quotes and work orders for vehicle repairs.
- Consult with automotive technicians regarding required repairs and or maintenance work and provide repair options to our clients including providing clients with in-depth information about available aftermarket and OEM part options.
- Provide the clients with regular information and updates regarding the status of vehicle repairs.
- Work with the parts department to determine parts availability and scheduling of future service appointments.
- Complete and close repair orders.
- Advise clients about warranty protections and potential cost savings.
- Review the repair order and service performed with the client after the service has been completed.

**You’ll need**:

- 1 year + experience in a customer service or sales capacity, preferably related to the automotive industry.
- Ability to be professional and deliver exceptional service to clients.
- A well-defined sense of diplomacy, including negotiation and conflict resolution skills.
- Excellent verbal/written communication, combined with the ability to interact and gain the support of senior leadership and other decision makers.
- Strong organizational and time management skills.
- Ability to manage priorities, perform a variety of tasks and meet required deadlines and targets.
- A person who is a team player, of high integrity who is trusted by others and consistently honors their commitments.
- Detail oriented, self-motivated and resourceful.
- Excellent skills in Word, Excel and PowerPoint. Highly skilled in standard office software (MS Office, SharePoint, etc.).
- Knowledge of CDK computer operating system or similar systems would be considered an asset.
- Must possess a valid driver's license and a safe driving history.
- Ability to work some Saturdays once trained.

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