Handyman Operations

2 weeks ago

Red Deer, Canada iHandyMan Full time

**Join iHandyMan Central Alberta and Make a Difference**

Are you a dynamic and organized individual who thrives in a fast-paced environment? iHandyMan Central Alberta is seeking an Operations & Client Relations Manager to play a pivotal role in driving our business forward while ensuring top-notch customer satisfaction. If you’re someone who enjoys a variety of tasks, from building relationships to rolling up your sleeves for quality handyman work, this is the perfect opportunity for you.

**Your Role**

As the Operations & Client Relations Manager, you will:

- Build and maintain strong relationships with referral partners and actively market our services to create consistent job volume.
- Provide accurate over-the-phone and onsite estimates for potential projects, converting inquiries into confirmed jobs.
- Deliver high-quality handyman services to meet and exceed client expectations.
- Assist with hiring and managing a team of handyman laborers, ensuring alignment with workload demands.
- Assign jobs to handyman contractors, ensuring they are equipped with the necessary materials and following up to guarantee job satisfaction and completion.
- Maintain exceptional customer service throughout the client journey, leaving every customer with a positive impression.
- Input and track expenses in various software systems to ensure accurate financial records.
- Ensure contractors are paid promptly for completed work.

**About You**

We’d love to hear from you if you:

- Have exceptional organizational and communication skills.
- Are detail-oriented and enjoy multitasking.
- Possess hands-on handyman skills and experience (an asset but not required).
- Thrive on building relationships and providing outstanding customer service.
- Have experience in managing teams, assigning tasks, and following up to ensure quality results.
- Feel comfortable with administrative tasks, including expense tracking and payroll management.

**What We Offer**
- A dynamic and supportive work environment where your skills and contributions are valued.
- Opportunities for growth and development within the company.
- Competitive compensation with a guaranteed minimum income of $1000/month as part of this contract position, along with the opportunity to earn uncapped commission on all jobs completed by the company.

**About Us**

iHandyMan Central Alberta is a trusted provider of handyman services, known for our commitment to quality and customer satisfaction. We take pride in building lasting relationships with our clients and referral partners, ensuring each project is completed with care and precision.

**Job Type**: Permanent

Pay: From $1,000.00 per month

Additional pay:

- Bonus pay
- Commission pay

**Benefits**:

- Flexible schedule
- Mileage reimbursement
- Work from home

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday
- On call
- Weekends as needed

**Experience**:

- Handyman: 3 years (preferred)
- Marketing: 1 year (preferred)
- Construction estimating: 2 years (preferred)

Work Location: Hybrid remote in Red Deer, AB T4N 4A5

Expected start date: 2025-06-01

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