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Dynamics 365 Finance
2 weeks ago
Toronto
**Job Overview**:
We are seeking a skilled and motivated Dynamics 365 Finance & Operations Support Consultant to provide ongoing support and optimization of our clients' Dynamics 365 Finance & Operations (F&O) environment. This role involves troubleshooting, system configuration, and providing technical support for end users to ensure the smooth running of financial and operational processes within the system. You will also collaborate with internal teams and clients to enhance system functionality and resolve issues in a timely manner.
**Key Responsibilities**:Support & Troubleshooting**:
Provide day-to-day support to users by resolving technical issues related to Dynamics 365 F&O.
Troubleshoot and escalate issues as necessary, ensuring prompt and effective resolution.
Handle incident and service requests, ensuring adherence to service level agreements (SLAs).
**System Configuration & Maintenance**:
Assist in configuring and maintaining various modules within Dynamics 365 Finance & Operations and Project Operations, including Finance, Supply Chain, and Human Resources.
Perform regular system checks, updates, and optimizations to ensure peak performance.
**System Enhancements & Process Improvement**:
Assist in the design, testing, and implementation of new features, functionalities, or integrations within Dynamics 365 F&O.
Collaborate with developers and technical teams to address system customizations or integrations.
**Version Upgrades & Patches**:
Support system upgrades, patches, and new releases of Dynamics 365 F&O, ensuring mínimal business disruption and smooth transitions.
**Compliance & Security**:
**Skills**:Must Have Skills**:
Proven experience in a support role with Microsoft Dynamics 365 Finance & Operations (minimum 4 years).
Experience with at least one of the following Dynamics 365 F&O modules: Finance, Supply Chain, Procurement, or HR and Project Operations
Strong understanding of ERP systems and business processes within finance and operations.
Familiarity with Dynamics 365 Finance & Operations' and Project Operations features, functionality, and configuration.
Must have very strong X++ coding skills, OOPs concepts and Visual Studio is an advantage.
Understanding of system integration and data migration techniques.
Strong troubleshooting and problem-solving skills.
Proven experience in designing, developing, and implementing D365 FO customizations using X++
Ability to create, design, and modify reports in Dynamics 365 FO.
Experience with technical design, development, and testing of core Dynamics 365 FO apps.
Experience working on full life cycle implementations across multiple versions of Dynamics FO.
Ability to make technical recommendations for installation, modifications, and custom development.
Ability to analyze user issues, identify root causes, and recommend solutions.
Excellent written and verbal communication skills, with the ability to explain technical issues to non-technical stakeholders.
Ability to work effectively in a team and independently.
Excellent organizational and time management skills, with the ability to prioritize tasks and manage multiple projects.
**Good To Have**:
Experience working in a customer-facing support role or consulting environment.
Knowledge of Power Platform (PowerApps, Power Automate, Power BI) and its integration with Dynamics 365 F&O.
Familiarity with Azure DevOps for issue tracking and release management.
Experience with D365 FO Business Process Management (BPM) and Lifecycle Services (LCS).
