Job Id #30235: Residential Care Facility Hostels

Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometers of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us achieve our vision of being the best place to raise a child and age successfully. #BeTheReason
- **Job ID #30235**:Residential Care Facility Hostels Caseworker (2 Vacancies)**:

- **Union**: CUPE Local 5167
- **Job Description ID #**:971
- **Duration: 18 **Months,
This vacancy is for a period of 18 months due to backfill.

The Healthy & Safe Communities Department is committed to its people and is dedicated to building a strong and healthy community. We are passionate about making a difference and are recognized for our excellence. We offer a respectful and supportive workplace that provides life-long learning opportunities, leadership, innovation and performance excellence.

**SUMMARY OF DUTIES**

Reports to the Supervisor, Housing Services. Manages and maintains a large and diverse caseload of clients requiring financial, residential and employment assistance. As part of a client centred service, determines the eligibility of applicants of the homelessness serving system, including shelters (Emergency and Violence Against Women), people who are street involved, and other programs or Residential Care Facilities for the City of Hamilton.

**GENERAL DUTIES**
- Assess the needs of individuals and their families; determine and monitor eligibility and compliance for benefits and services in accordance with the Ontario Works Act and regulations, departmental policies, procedures and other applicable legislation and issue assistance within defined budgets such as Ontario Works, Per Diem Funding, Personal Needs Allowances and Subsidy Agreements.
- Receive, review and authorize invoices/billings and forward to Finance for payment.
- Conduct interviews within the community, at participants’ homes, and/or at area shelters and Residential Care Facilities to establish and determine ongoing eligibility.
- Assist clients to obtain all sources of income to which they may be entitled such as Canada Pension/OAS, WSIB, Family support, Ontario Disability Support Program, Canada Child Tax Benefits.
- Provide immediate response and crisis intervention to emergency situations such as domestic violence; homelessness/evictions; mental health; addictions; fires/floods; utility disconnections; infractions/complaints re: Schedule 20; hotel placements; emergency CAS referrals; emergency drug cards; and emergency transportation requests.
- Respond to Hospital / Detention Centre discharges from both wards and Emergency Departments.
- Review Serious Incident reports and complaints in conjunction with agencies such as Licensing, Fire and Health Departments.
- Act as a Liaison on behalf of clients, as well as receive and action inquiries from: the public, elected officials, and community agencies such as shelters, Residential Care Facilities, Ontario Disability Support Program, Children’s Aid Society, Old Age Security, Medical Personnel, Wellington Psychiatric Outreach, Public Guardian and Trustee, Acquired Brain Injury, Pharmacies, Public Health, Outreach, etc.
- Provide client-centred, solution focused Case Management which supports life stabilization, personal development, housing, and skills to enhance client’s ability to control and influence their own lives; and make referrals to other units and community agencies.
- Design, develop and deliver ongoing specialized training to Ontario Works staff, Shelter/ Residential Care Facilities staff, and Community Agencies.
- Develop and implement a case plan.
- Write reports; compile statistics and records; compose correspondence; develop and maintain tracking logs such as Hotel Placement, Emergency Drug Card, Out of Town Transportation, Taxi Transportation, DARTS, Bus Passes / Bus Tickets, Residential Care Facilities Subsidy Wait List, Case Tracking, etc.
- Verify and correct Residential Care Facilities Subsidy monthly billing statements and instruct home operators on correct billing procedures.
- Open and close confidential client files; maintain case information via the Homeless Individuals and Families Information System (HIFIS), Social Assistance Management System (SAMS) and Residential Care Facilities Database to ensure accurate and timely reporting and documentation of required information.
- Negotiate and develop a progressive Outcome Plan with applicants / participants. Recommend appropriate housing, employment related programs, activities and supports.
- Participate in Coordinated Access System, including participation in homelessness system case conferencing within a client centred, s