Dispatcher (Communications Officer)

One of Alberta’s Top Employers for a seventh consecutive year, NAIT offers a wealth of personal and family health and well-being benefits, training and development opportunities to support the professional growth of our staff, access to recreational and leisure facilities, a welcoming and inclusive environment unrivaled in engagement and dynamism, and co-workers who are collaborative, respectful and supportive.

**Key Responsibilities**:

- Evaluating and managing incoming information/calls for service on a priority basis.
- Dispatching Community Peace Officer resources and liaising with partner law enforcement and emergency service agencies.
- Monitor Closed Circuit Television System (CCTV), alarms, and operational screens identifying situations where there is a potential risk to the NAIT Community, and initiate responses to the appropriate NAIT resources or other emergency response agencies
- Respond to requests for assistance via emergency phones, alarms, panic buttons, etc.
- Follow departmental procedural reporting methods to accurately record and log all identified events and incidents
- Provide exceptional customer service to walk-in clients at a busy front reception counter.
- Perform a variety of general support duties related to the operation of a communications and dispatch center.

**Qualifications**:

- Completion of Grade 12 Education
- Completion of a Certificate or Diploma related to Emergency Communications and Response through a recognized post-secondary institution OR equivalent related experience
- 3 years strong customer service experience
- Computer experience with Microsoft Windows based systems and Microsoft Office Applications is required
- Experience working within a post-secondary environment is not required, but preferred
- Police Security Clearance Letter (must be obtained upon offer of employment or no more than 90 days prior) and be satisfactory to NAIT Protective Services

**Remuneration**:$21.39 - $27.65 per hour, plus a comprehensive benefits package. (Classification - Security Communication Officer)
- This position is covered by the AUPE (Alberta Union of Provincial Employees) Collective Agreement._

**Hours of work**: NPS is a 24/7 operation, and casual employees are expected to be available for a variety of shifts including days, nights, weekends, and on holidays

**Uniforms**: This position is required to wear a uniform, which will be provided by the employer at no cost to the employee.

**About NAIT**

At NAIT, people matter.

We’re proud to have been named one of Alberta’s Top Employers for 11 consecutive years. Developing an engaging, supportive and rewarding work culture is something we take seriously. We know that people are our biggest asset - they are what makes NAIT a great place to work.

At NAIT, you are part of a community that makes a difference in the lives of students, staff and industry clients and partners. The NAIT culture reflects our shared values of respect, collaboration, celebration, creativity and accountability. We are committed to equity, diversity and inclusion and are a proud partner of the Canadian Centre for Diversity and Inclusion and Pride at Work Canada.

**What we offer**

We’ve created a benefits package that focuses on health and wellness, professional and personal growth, recognition and work-life balance.

NAIT is a flexible workplace and depending on the nature of your role, you may request flexible work arrangements with respect to where and when you work, including being on-campus full-time, working off-site, or a combination of the two.

Employees also have access to excellent vacation time, paid time off between Christmas and New Year's, a strong recognition program, learning opportunities, 2 annual all-staff professional development days and so much more.

**Health and safety**

NAIT continues to encourage everyone coming to our campuses to be fully vaccinated against COVID-19 and to get their booster shots as soon as they are eligible. Vaccination against COVID-19 remains the best way to prevent severe illness and death, and third doses can boost immunity to improve protection and limit spread.

**Additional requirements**

Applicants with education credentials earned outside of Canada who have not had them previously assessed should have their credentials evaluated by World Education Services or the International Qualifications Assessment Service (IQAS)

**Accommodations