Level 1 - Technical Support Specialist for

2 weeks ago

Winnipeg, Canada Wallace Perimeter Security Full time

**About the Company**

Wallace Perimeter Security is a leading provider of cutting-edge security products that safeguard people and property. We are focused on delivering superior performance to our customers with high-quality gates and security systems. As our business continues to grow, we are now seeking a **Level 1 Technical Support Specialist for Automated Gates/Overhead Doors** to join our growing team.

**Primary Tasks and Duties**:

- Troubleshooting electrical and mechanical circuits and components.
- Answer incoming and place outbound calls to existing customers to help answer technical assistance questions and provide solutions.
- Troubleshooting company products and services, enhancing the customer experience through excellent communication of situations and solutions.
- Be the point of contact for all technical inquiries about hardware, software, or other designated client products.
- Listen attentively to customer needs and concerns, demonstrate empathy while maximizing opportunity to build rapport with the customer.
- Clarify customer requirements, probe for understanding, use decision support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking.

**Qualifications**
- 3-5 years experience in Automated Gates or Overhead Doors preferred.
- Construction and/or Electrical experience is considered an asset.
- Good customer service, communication and problem solving skills.
- Must be reliable and courteous.
- Effective communication skills in English, both written and verbally.
- Technical aptitude, problem solving skills and ability to prioritize multiple items at once.
- Patience in working with customers is second nature to you.

Should this opportunity interest you, please submit your resume, including salary expectations.

We appreciate the interest shown by all applicants, however only those being considered for an interview will be contacted.

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Profit sharing
- RRSP match
- Tuition reimbursement
- Vision care

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Winnipeg, MB: reliably commute or plan to relocate before starting work (required)

Application question(s):

- What are your salary expectations?

Work Location: In person

  • Technical Support Specialist

    2 weeks ago

    Winnipeg, Canada Vidir Full time

    **Vidir Solutions Inc., Elevating Careers and Community** “We rise by lifting others” - Robert Ingersol What makes a Vidir Hero? Someone who serves others, acts with integrity, keeps others safe, and uses their powers to elevate others. Our team at Vidir is made up of individuals who help others do what they do best. Whether that’s creating a perfect...

  • Technical Support Specialist

    1 week ago

    Winnipeg, Canada Telexperts Full time

    Telexperts is a Manitoba-based company specializing in voice and data solutions. With three decades of experience and a commitment to innovation and excellence, Telexperts recognizes that finding the right technological solution varies from business to business. We offer a full range of voice products, data networking solutions and cloud services from our...

  • Senior Technical Support Specialist

    17 hours ago

    Winnipeg, Manitoba, Canada Red River College Polytechnic Full time

    RRC Polytech is committed to accessible employment and to ensuring that our hiring processes are barrier free. If you require information in an alternate format, or if you require an accommodation to participate in the hiring process, please contact Senior Technical Support SpecialistInfrastructure Systems – Information Technology SolutionsPOSITION TYPE:...

  • Technical Specialist

    2 weeks ago

    Winnipeg, Canada Kyocera Document Solutions Canada Full time

    **Job Title**:Technical Specialist **Division**:Gold Business Solutions **Department**:Service **Location**:Winnipeg, MB **Reporting to**:Service Manager **About the Company** When you join Kyocera Document Solutions Canada, you are joining an organization that is deeply rooted in the Philosophy of “doing what is right as a human being”. Through...

  • Level 1 Tech Support/

    1 week ago

    Winnipeg, Canada Strategic Alarms Systems Full time

    SAS was founded in the mid 1990s with the purpose of providing customized high quality security products and services to both residential and commercial markets. From our head office and initial market located in Manitoba, we have branched out to service and support customers across Canada. Furthermore, our product and service complement has expanded from...

  • Technical Support Specialist L1

    16 hours ago

    Winnipeg, Manitoba, Canada Terracor Business Solutions Full time

    We are seeking a highly motivated and customer-focusedTechnical Support Specialist (L1) to join our growing Customer Success team. You will be the first point of contact and a trusted partner to our clients, ensuring they get the most out of our cutting-edge, ERP-integrated B2B e-commerce platform.This is a fully remote position, open to candidates across...

  • Technical Field Support Specialist

    2 weeks ago

    Winnipeg, Canada Wallace and Wallace Fences Full time

    **About the Company** Wallace and Wallace is a leading provider of cutting-edge security products that safeguard people and property. We are focused on delivering superior performance to our customers with high-quality gates and security systems. As our business continues to grow, we are now seeking a **Technical Field Support Specialist** to join our...

  • Ciam Technical Specialist

    6 days ago

    Winnipeg, Canada People Corporation Full time

    We are seeking a **CIAM Technical Specialist** to join our team in **Winnipeg, MB or Toronto, ON** Under the direction of the IAM & CIAM Manager, the Customer Identity Access Management Analyst will be responsible for provisioning/deprovisioning of various types of accounts; as well as access review recertification process. This position will support the...

  • Technical Publications Specialist

    2 weeks ago

    Winnipeg, Canada MacDon Industries Ltd. Full time

    **PURPOSE and SCOPE**: The Technical Publications Specialist is responsible for creating, maintaining, and publishing technical content for MacDon customers, dealers, partners, and staff. **JOB RESPONSIBILITIES**: - Create, maintain, and publish documentation that helps dealers and operators to successfully use MacDon products to achieve their goals. -...

  • IT Support Specialist

    6 days ago

    Winnipeg, Canada Resolute Technology Solutions Inc Full time

    As the **IT Support Specialist (Workplace Technology Specialist)**, you are the first point of contact for our clients as well as within our company. You will provide technical support to our staff as well as our clients through the direction of the Workplace Technology Team Lead. Working with other team members, you will be responsible for ensuring that...