Breakdown Response Supervisor

1 week ago

Sherwood No, Canada Denali Transport Inc. Full time

**Key Responsibilities**:

- **Roadside Assistance & Breakdown Support**: Act as the primary point of contact for drivers during breakdowns on the road, helping to find appropriate repair shops, coordinating repairs, and managing logistics.
- **Negotiate Repair Costs**: Work with third-party vendors and repair shops to negotiate competitive prices for repairs, ensuring the best value for the company.
- **Fleet Record Keeping**: Maintain accurate records of all maintenance and repair activities for each vehicle in the fleet. Track costs, repairs, and service history in our fleet management system.
- **Preventive Maintenance**: Collaborate with the fleet management team to schedule and monitor regular preventive maintenance for all fleet vehicles.
- **Safety & Compliance**: Ensure all fleet vehicles meet safety standards and are compliant with DOT regulations. Educate drivers and staff on safe driving practices and industry protocols.
- **Vendor Management**: Establish and maintain relationships with reliable repair shops and service providers to ensure timely and cost-effective service for the fleet.
- **Reporting & Documentation**: Prepare regular reports on fleet performance, repair expenses, and vehicle down-time, and present findings to the operations team.

**Required Qualifications**:

- Previous **driving experience** (preferably as a CDL driver or in a trucking-related role) or a strong understanding of trucking operations.
- Knowledge of **safety protocols** and compliance requirements in the trucking industry.
- Familiarity with basic fleet maintenance processes and terminology.
- Excellent **communication and negotiation skills** to effectively work with drivers, vendors, and repair shops.
- Strong **organizational skills** with the ability to maintain detailed and accurate records.
- Ability to handle stressful situations, especially during breakdowns, with a solutions-oriented approach.
- Proficiency with **fleet management software** or similar record-keeping tools is a plus.
- **Problem-solving** skills and ability to think on your feet in a fast-paced environment.

**Preferred Qualifications**:

- Prior experience in a fleet maintenance or logistics management role.
- Knowledge of **DOT regulations** and other industry-specific safety standards.
- **Mechanical knowledge** of truck systems, including engines, transmissions, brakes, and electrical systems.

**Physical Requirements**:

- Ability to work in varying weather conditions, including outdoor settings for roadside assistance.
- Occasional travel may be required to visit repair shops or inspect fleet vehicles.

**Job Types**: Full-time, Permanent

Pay: $15.55-$20.00 per hour

Expected hours: 30 - 60 per week

Schedule:

- Monday to Friday
- Night shift
- Weekends as needed

Work Location: In person

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