Customer Service

1 week ago

Canada IO Solutions Contact Center Full time

**WHAT WE OFFER**
- Work from home option available
- Option to physically work on-site available from our contact centers located in New-Brunswick, P.E.I. and Quebec
- Full-time paid training
- Flexible schedules that help you achieve a better work/life balance
- Up to 50% discount on cell phone plans from our partners
- A dynamic and welcoming work environment (even working from home)
- Incentive premiums and stimulating recognition initiatives
- Job stability
- A multicultural team that makes you feel challenged and appreciated
- A real opportunity to build a rewarding career through our Advancement Program; 95% of our management team members started at IO Solutions as telephone representatives. Today, they hold positions as trainers, supervisors, managers in the call center as well as in the IT, finance, communications and human resources departments.

**Responsibilities**
- Interact with customers by phone; advise and offer solutions adapted to their needs
- Establish a climate of trust with the client in order to promote products, services and client retention
- Provide attentive, courteous and efficient customer service
- Provide a unique experience through the quality of your service delivery
- Act as an expert on our products and services
- Analyze customer needs based on account and billing information

**Qualifications**
- Excellent oral and written communication skills in English or French
- Bilingualism (English and French) is an asset
- Customer focused, positive attitude, empathy and good listening skills
- Ability to work in a computer environment
- Ability to multi-task
- Punctuality and respect for work schedules
- Good time management
- Organized and autonomous

**Job Types**: Full-time, Part-time, Permanent

Flexible Language Requirement:

- English not required
- French not required

Supplemental pay types:

- Bonus pay
- Commission pay

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