Client Experience

1 week ago

Port Coquitlam, Canada Houle Games & Entertainment Ltd. Full time

**About Houle Games**

**About the Role**

We’re looking for a **Client Experience & Sales Coordinator** to be the front line of our customer communication. This full-time, in-person role is ideal for someone who is **energized by client interaction**, **comfortable suggesting event solutions**, and **skilled at managing high volumes of inquiries with professionalism and care**.

This is not an office admin or reception role — it's a **customer-focused position** built on **consultative selling**, fast-paced multitasking, and **team coordination**. You’ll work closely with our operations team to match clients with the right equipment for their events, upsell where appropriate, and help ensure each experience exceeds expectations.

**Core Responsibilities**
- **Consult with clients** to understand event needs and recommend ideal product combinations
- **Upsell complementary services and equipment** to maximize client value and booking size
- **Create accurate quotes, invoices, and booking confirmations** using our rental software
- **Coordinate internally** with the delivery and logistics teams to confirm booking feasibility
- **Maintain and post engaging content on our social media platforms** (Instagram/Facebook)
- **Support occasional in-person client pick-ups** at our Port Coquitlam location
- Provide general administrative support as needed during peak periods

**Who You Are**

You're a **strong communicator**, a **natural problem solver**, and a **client-first thinker**. You’re excited to help customers plan memorable events and are **comfortable handling multiple inquiries at once**, especially during our busy spring and summer seasons. You take pride in accuracy, are tech-savvy, and always find a way to say “yes” (or offer an alternative).

**Required Skills & Qualifications**
- 1+ year of experience in **customer service or inside sales** roles
- **Exceptional verbal and written communication skills** in English
- Highly organized with strong attention to detail
- Ability to **multi-task and prioritize** in a fast-paced environment
- Proficient with MS Word, Excel, and general computer use
- Confident navigating CRM or rental software systems (we’ll train you)
- Positive, team-oriented attitude that aligns with our core values:

- _We Passionately Care_: You take ownership of customer needs and make them feel heard
- _We Are Solutions-Oriented_: You solve problems and anticipate client questions
- _We Are Reliable_: You follow through and ensure nothing falls through the cracks

**What We Offer**
- Competitive salary: $55,000 - $60,000
- Bonus opportunities based on performance
- On-site parking
- Casual, friendly, and **mission-driven work environment**:

- Growth potential within a fast-growing local company

**How to Apply**

Excited to help create unforgettable events? We’d love to hear from you.

Please submit your resume and a short cover letter outlining why you’d be a great fit for this role.

**Job Types**: Full-time, Permanent

Pay: $55,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Paid time off
- Vision care

Work Location: In person

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