Customer Accounts Advisor

2 days ago


Niagara Falls, Canada Aaron's Full time

**Customer Accounts Advisor**

**_ This position is also eligible for incentive pay based on performance._**

Aaron’s Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership.

**Skills for Success**
Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations. Strong multi-tasking, organizational, negotiation and persuasion skills are necessary. Like all Aaron’s team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.

**The Work**
- Attainment and upkeep of customers’ accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments.
- Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone
- Sell customers on the benefits of timely lease agreement renewal payments
- Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals
- Assist with merchandise returns and guest deliveries as directed by management
- Clean and certify merchandise in the Quality Assurance Center for all items personally returned
- Complete and maintain weekly vehicle maintenance sheet and route sheets daily
- Load, secure and protect product in company vehicle
- Safely operate company vehicle
- Assist the Sales Team as needed
- Any reasonable duties requested by management

**Requirements**:

- United States at least 21 years old with a valid state Driver’s License and compliance with the Company’s Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18.
- Must meet DOT requirements to obtain certification in required states (United States)
- Ability to work schedule of hours varying from 8 am to 9 pm
- Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly
- Two years of retail/customer service experience preferred
- High School diploma or equivalent preferred
- Excellent interpersonal and communication skills
- High energy with the ability to effectively perform all functions of the store and multitasking effectively
- Proper telephone etiquette
- Uphold the Aaron’s Brand and protect company assets
- Maintain a professional appearance
- Proficient computer skills



  • Niagara Falls, Canada Aaron's Full time

    **Customer Accounts Advisor** Aaron’s Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and...


  • Niagara Falls, Canada Aaron's Full time

    We are Aaron’s - an industry leader in the sales and lease-to-own retail industry known for quality brand names and superior customer service. We provide our team members the opportunity to reach their full potential in a team-oriented, high-energy, recognition-based environment with competitive pay and benefits. This is much more than a job - it is a...


  • Niagara Falls, Canada Aaron's Family of Companies Full time

    We are Aaron’s - an industry leader in the sales and lease-to-own retail industry known for quality brand names and superior customer service. We provide our team members the opportunity to reach their full potential in a team-oriented, high-energy, recognition-based environment with competitive pay and benefits. This is much more than a job - it is a...

  • Service Advisor

    2 weeks ago


    Niagara Falls, Canada Autovalue Hyundai Full time

    **AutoValue Hyundai **is part of the **Olympic Auto Group**, with over 30 dealerships, across Canada and the US, and more than 750 team members strong. We are ambitious, innovative and forward-thinking and we strongly believe that our people are our greatest asset. As lifelong students of our craft, we pursue improvement at every turn. We do not settle for...


  • Niagara Falls, Canada Aaron's Full time

    We are Aaron’s - an industry leader in the sales and lease-to-own retail industry known for quality brand names and superior customer service. We provide our team members the opportunity to reach their full potential in a team-oriented, high-energy, recognition-based environment with competitive pay and benefits. This is much more than a job - it is a...


  • Niagara Falls, Canada Midas Niagara Falls Full time

    Responsibilities: - Manage and oversee the daily operations of the automotive service department - Provide excellent customer service and ensure customer satisfaction - Schedule and assign work to automotive technicians and service advisors - Monitor and maintain inventory levels of automotive parts and supplies - Ensure compliance with safety regulations...


  • Niagara Falls, Canada Aaron's Canada, ULC Full time

    Aaron’s Customer Account Managers drive the success of our stores by leading the customer accounts department with the primary goal of achieving company standards for collections and lease renewals. As a Customer Account Manager, you will strategically influence team performance to help our customers achieve their goals of ownership and assume a wide...

  • Meal Advisor

    5 hours ago


    Niagara Falls, Canada M&M Food Market Full time

    **Meal Advisor** **Helping customers make real food for real life.** Our **Meal Advisors** are the face of M&M Food Market. Their work goes beyond suggesting meal ideas, to interacting with customers and creating meaningful connections with each person who visits the store. They have the ability and the drive to help customers and make a positive...

  • Service Advisor

    2 weeks ago


    Niagara Falls, Canada Niagara Chrysler Full time

    A Service Advisor is responsible for providing excellent customer service by understanding clients concerns and explain their needs to staff for satisfactory service delivery. Service writers schedule appointments, process orders, monitor and handle customer complaints. Previous Chrysler experience would be an asset. **Salary**: $45,000.00-$70,000.00 per...


  • Niagara Falls, Canada Advantage Autopro Full time

    Responsibilities for Service Advisor - Greet customers and offer excellent customer service from intake to release of their vehicles - Translate customer-reported problems to actionable work orders for technicians to complete - Order necessary parts from suppliers and double-check that they are delivered to technicians - Ensure that automotive work provided...