Supervisor, Visitor Centre

**About Us**:
Located in the heart of the Sea to Sky corridor, the Pemberton Visitor Centre is a vibrant and welcoming hub for travelers seeking adventure, culture, and local insight. Operated by Tourism Pemberton, the centre provides exceptional service to tourists and locals alike, helping to promote the region’s natural beauty, recreational opportunities, local businesses and small-town charm.

**Position Overview**:
Reporting to the Board of Directors Secretary, this position is responsible for the successful delivery of Tourism Pemberton’s visitor services. We’re looking for an enthusiastic, organized, and community-minded Supervisor to lead the day-to-day operations of the Pemberton Visitor Centre during the busy summer season. If you love the outdoors, enjoy meeting people from all over the world, and have leadership experience, this is the perfect opportunity for you.

**Key Responsibilities**:

- Supervise a small team of Visitor Centre staff
- Deliver exceptional customer service to visitors
- Provide visitors with creative and appropriate recommendations and activity options to support a positive destination experience
- Coordinate scheduling, training, and daily operations including offering occasional mobile visitor services at individual business, the farmers market, events, etc.
- Maintain the cleanliness, organization, and professional presentation of the Visitor Centre
- Monitor inventory of brochures, maps, etc.
- Responsible for tracking and maintaining all visitor services data in Destination BC’s Visitor Network Data platform
- Ensure safety protocols and procedures are followed

**Qualifications**:

- Previous supervisory or team leadership experience
- Excellent communication and interpersonal skills
- Strong organizational and problem-solving abilities
- Comfortable working independently and making decisions
- Familiarity with Pemberton and surrounding areas is a strong asset
- Customer service or tourism experience preferred
- Basic computer proficiency

**Compensation**:
$20 - $22 per hour, depending on experience

**How to Apply**:
**Job Types**: Full-time, Part-time

Pay: $20.00-$24.00 per hour

Expected hours: 30 - 40 per week

Schedule:

- Weekends as needed

Work Location: In person

Application deadline: 2025-06-20
Expected start date: 2025-06-30