In-flight Service Day of Operations Specialist

1 week ago

Toronto, Canada Air Canada Full time

**Description**

**Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.**

Reporting to the General Manager, IFS Operations Oversight, the incumbent provides In-Flight representation within the Station Operation Control Center to ensure that day of operation flights are in compliance with the safety, regulatory and onboard product delivery standards.

**JOB DESCRIPTION**
- Actively manage the operational performance of all in-flight service flight departures
- Act as the primary contact for the operational cycle on duty specific to the operational performance and focus
- Assist STOC Managers and coordinators to ensure On-Time Performance for day of flight operation.
- Receive calls from Service Directors with regard to deficiencies on board that require attention prior departure
- Liaise daily with Gate Gourmet to ensure onboard catering is to specifications
- Act as the primary point person within the STOC centre specific to all day of operational issues concerning in-flight service
- Keep the General Manager, IFS Operations Oversight informed of all irregularities and delays related to the day of operations
- Liaise daily with Crew Scheduling to locate missing and or misconnecting Flight Attendants, and to obtain critical flight information regarding crew legality issues
- Liaise daily with Canada Customs to obtain pre-clearance for Flight Attendants and Pilots who operate trans-border turns
- Liaise daily with airport bases for delay follow ups and gathering of information related to IFS operations
- With the overall knowledge of the day of flight operation, this position will assign gate support where required and will act as the primary point person
- Investigate delays assigned to In-flight and challenge when necessary with a focus on reversing delays unfairly assessed to in-flight
- Ensure IFS management is made aware of all performance or operational issues including those related to Category incidents or medical emergencies.
- Prepare and submit a daily shift synopsis of the operation and other operational reports as required
- Bring forth safety concerns relayed by the crew to the Manager, Safety YYZ or their delegate
- Be the primary person for trend analysis in regards to operational issues, safety issues and product issues
- Prepare daily report on operational performance for Director, Cabin Crew Bases

**Qualifications**
- High School Education
- Airline Experience
- Demonstrated communication skills.
- Strong analytical, organizational and planning skills with an aptitude for precision.
- Excellent interpersonal skills
- Ability to work well under pressure, meeting deadlines, and without supervision.
- Good judgment, discretion, and decision-making ability
- Strong Computer Skills
- Knowledge of CUPE Collective Agreement, an asset**Conditions of Employment**:
**Linguistic Requirements**

**Diversity and Inclusion**

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees' unique contributions to our company's success.

  • Flight Centre

    2 weeks ago

    Toronto, Ontario, Canada Flight Centre Travel Group Canada Full time

    Apply now Refer a friendJob no:528429Brand:MarketingWork type:Full timeLocation:OntarioCategories:Marketing, Web, Creative & UXGrowth & Demand Generation SpecialistFlight Centre Travel Group (FCTG) is one of the world's largest travel retailers and corporate travel managers. The company, which is headquartered in Brisbane, Australia has company-owned leisure...

  • Flight Centre

    2 weeks ago

    Toronto, Ontario, Canada Flight Centre Careers Full time

    Paid Media SpecialistFlight Centre Travel Group (FCTG) is one of the world's largest travel retailers and corporate travel managers. The company, which is headquartered in Brisbane, Australia has company-owned leisure and corporate travel business in 23 countries, spanning Australia, New Zealand, the Americas, Europe, the United Kingdom, South Africa, the...

  • In-flight Training Delivery Specialist

    2 days ago

    Toronto, Canada Flair Airlines Ltd. Full time

    **Take Your Career to New Heights with Flair Airlines** We’re here to make air travel affordable for everyone, and we’re looking for talented individuals who want to help us continue changing the industry for the better. As Canada’s most reliable airline, we're all about offering real value. As we continue to expand our network, increase flight...

  • Flight Centre

    1 day ago

    Toronto, Canada Flight Centre Careers Full time

    Paid Media Specialist Job no: 528430Brand: MarketingWork type: Full timeLocation: OntarioCategories: Marketing and Communication Flight Centre Travel Group (FCTG) is one of the world’s largest travel retailers and corporate travel managers. The company, which is headquartered in Brisbane, Australia has company-owned leisure and corporate travel business in...

  • Flight Centre

    18 hours ago

    Toronto, Canada Flight Centre Careers Full time

    Paid Media Specialist Job no: 528430 Brand: Marketing Work type: Full time Location: Ontario Categories: Marketing and Communication Flight Centre Travel Group (FCTG) is one of the world’s largest travel retailers and corporate travel managers. The company, which is headquartered in Brisbane, Australia has company-owned leisure and corporate travel...

  • Flight Centre

    2 weeks ago

    Toronto, Ontario, Canada Flight Centre Travel Group Full time

    Growth & Demand Generation SpecialistFlight Centre Travel Group (FCTG) is one of the world's largest travel retailers and corporate travel managers. The company, which is headquartered in Brisbane, Australia has company-owned leisure and corporate travel business in 23 countries, spanning Australia, New Zealand, the Americas, Europe, the United Kingdom,...

  • Specialist, Corporate Safety

    3 days ago

    Toronto, Canada Air Canada Full time

    Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. Reporting to the Senior Manager, Corporate Safety Investigations, the Manager, Corporate Safety - Flight Operations works as...

  • Flight Services Coordinator

    2 weeks ago

    Toronto, Canada Air Charter Service Full time

    Company Description **OUR STORY** Air Charter Service was established in 1990 in the basement of our Chairman’s home and today employs over 500 people globally, across 27 offices on six continents. We are not just the largest charter brokerage in the world, but also the largest charter family, holding those same values that started this business at the...

  • Flight Centre

    2 weeks ago

    Toronto, Ontario, Canada Flight Centre Careers Full time

    Product Owner, Global CRMFlight Centre Travel Group (FCTG) is one of the world's largest travel retailers and corporate travel managers. The company, which is headquartered in Brisbane, Australia has company-owned leisure and corporate travel business in 23 countries, spanning Australia, New Zealand, the Americas, Europe, the United Kingdom, South Africa,...

  • Flight Centre

    2 weeks ago

    Toronto, Ontario, Canada Flight Centre Careers Full time

    Product Owner, Global CRMFlight Centre Travel Group (FCTG) is one of the world's largest travel retailers and corporate travel managers. The company, which is headquartered in Brisbane, Australia has company-owned leisure and corporate travel business in 23 countries, spanning Australia, New Zealand, the Americas, Europe, the United Kingdom, South Africa,...