Hospital Manager
5 days ago
Do you have an interest in managing people, operations, and financials in the rewarding industry of veterinary medicine? Westview Veterinary Hospital in Powell River, British Columbia is currently seeking an enthusiastic Hospital Manager to join our team. Our hospital has been an important part of the Powell River community since the 1970s. We provide quality, professional, compassionate, up-to-date veterinary and nursing care for all our patients.
Powell River is well known for its natural beauty and outdoor adventure. Families and adventure seekers alike are drawn to the Sunshine Coast lifestyle, with plenty of opportunities to explore, hike, camp, kayak and more.
Job Summary
The Hospital Manager is a leader and an integral member of the veterinary hospital management team. The Hospital Manager partners with the Managing Veterinarian to provide a smooth and profitable operation by driving revenue and managing costs while creating a hospital culture based on high-quality patient care and exceptional customer service. Responsibilities include managing, planning, and coordinating the overall operations of the hospital, and cultivating a supportive and collaborative team environment.
Knowledge and/or experience in the following areas:
- Multi-functional operations including budget and labor management.
- Manage time and tasks appropriately and remain flexible with assigned duties.
- Supervisory and leadership experience.
- Reporting and data analysis.
- Problem-solving and resolution management skills.
- Oral and written communication skills.
- Basic computer skills i.e. Microsoft Office suite (Previous practice management software knowledge preferred).
- Interpersonal skills with staff and clients, and works well in a team environment.
- Customer service strategies and effective marketing techniques.
- HR policies and protocol development.
- Staff management including: coaching, developing, and motivating staff.
- Assist in hiring processes of all support staff.
- Conduct performance appraisals.
- Delegate responsibility and achieve results with hospital team members.
- Make decisions confidently and effectively.
- Model a professional and courteous manner with staff and clients.
- Have an abiding love of animals and a deep understanding of the human/animal bond
- Have strong management and leadership skills with the ability to set priorities, delegate, motivate and develop the hospital and team to become top performers in the community.
- Other duties as assigned.
Qualifications:
- Bachelor’s degree in business or related degree is preferred or equivalent experience.
- 3-5 years of experience in a manager role, including customer service experience.
- Work exposure to all aspects of a business enterprise, with demonstrated competence in budgeting and financial reporting and in staff management
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