Intermediate Evening Coordinator, User Engagement-2

**Job Type**:
Employee

**Duration in Months**(for fixed-term jobs):
7

**Job Family**:
Library and Archives

**# of Open Positions**:
2

**Faculty/Service - Department**:
On-Site Team

**Campus**:
Main Campus

**Union Affiliation**:
N/A

**Date Posted**:
July 14, 2025

**Applications must be received**BEFORE**:
July 25, 2025

**Hours per week**:
23

**Salary Grade**:
Non-Union Grade NC4 - 35 hrs

**Salary Range**:
$61,615.00 - $77,019.00

Job Purpose
To ensure that team members create a welcoming, enriching and secure work and study space for members of the University of Ottawa community and members of the general public during evening operations. To do this, ensure that team members complete all assigned activities in accordance with documented procedures, and provide guidance to overcome any obstacles that may arise. In the absence of a site coordinator, the incumbent will supervise student team members.

**Specific responsibilities**
1. Environmental safety : Be a friendly and welcoming presence at the main entrance while ensuring that only eligible library users enter the facility when the library is closed to the public. Mitigate any potential safety concerns through conscientious observations of the environment and activities of library users. Ensures uniform coverage at the podium throughout the shift. Patrols all library floors on main campus to reinforce and educate users on Library policies. Maintains order by defusing and resolving conflicts. Maintains close ties with Protective Services and Housekeeping to maintain a safe and pleasant work and study environment for all.

2. Problem management: Resolve site-specific problems on a daily basis, independently and as often as possible, from evening until closing time, and act as a resource person.

3. Employee supervision: In the absence of a site coordinator, supervise the work performed by student employees (navigators). Promotes a positive team environment and is involved in organizing team-building activities in collaboration with the Site Coordinator. Notify the Site Coordinator of any performance problems as soon as possible.

4. Evacuation and closing of facilities : At the end of public hours, and at the close of the library, participate in, and in the absence of a Site Coordinator, manage the evacuation of individuals who are not part of the University of Ottawa community. In the absence of a site coordinator, assumes the responsibility of team leader (white helmet) in the event of an emergency.

5. User services: In the absence of a site coordinator, operate the information desk and podium. Performs the same duties as supervised student employees, when necessary, with the objective of maintaining the library's customer service standards and being able to support the services of his/her team.

6. Service improvement: Work closely with the site coordinator to assess and explore opportunities for service improvement. Organize and participate in the development and implementation of initiatives to enhance the student experience.

7. Other Projects: Involve in projects other than those assigned to provide expertise to advance the work and mission of the library.

**Knowledge, experience and skills**
Essential qualifications.
- Post-secondary education in a relevant field or equivalent professional experience.
- At least one year of experience supervising staff.
- At least 3 years of customer service experience.

Key skills
- Planning
- Initiative
- Customer service orientation
- Teamwork and collaboration

Other qualifications
- Ability to organize teamwork.
- Ability to work independently and responsibly, with mínimal direct supervision.
- Excellent interpersonal and communication skills with a variety of clientele (students, teachers, administrative staff, management, community members) both orally and in writing.
- Excellent analytical skills to determine customer needs, identify sources of problems and suggest solutions.
- Ability to work as part of a team.
- Bilingualism - French and English (oral and written).
- Knowledge of library operations.
- Knowledge of the student system (uoZone) to find information in student records.

The incumbent will work until 2:30 am, including on weekends and holidays

**Key Competencies at uOttawa**:
Here are the required competencies for all or our employees at uOttawa:
**Planning**:Organize in time a series of actions or events in order to realize an objective or a project. Plan and organize own work and priorities in regular daily activities.
**Initiative**:Demonstrate creativity and initiative to suggest improvements and encourage positive results. Is proactive and self-starting. Show availability and willingness to go above and beyond whenever it is possible.
**Client Service Orientation**:Help or serve others to meet their needs. This implies anticipating and identifying the needs of internal and external clients and finding solutions on how to meet them.
**Teamwork and Cooperation**:Cooperate and wo