Customer Service Representative

Posted Thursday, September 4, 2025, 3:00 AM | Expires Monday, September 22, 2025, 2:59 AM

**Why work for the Town of Canmore?** In our workplace, we are proud to employ a talented team of professional and dedicated individuals who are passionate about their work, our community, and the enjoyment of our mountain environment Our purpose as an organization is to serve the community and visitors to Canmore by providing a high level of customer service, supporting a sustainable future for all, and ensuring the most efficient and effective use of taxpayer dollars.

**Position Overview**:
**Core Accountabilities**:

- Has a general familiarity with the property tax and utility billing process as it relates to account management and payment transactions
- Understands the billing and rate structure for property taxes and utilities
- Adds new customers to the municipal software and updates existing customer profiles
- Is knowledgeable about Town of Canmore services
- Follows established standard operating procedures for safety, customer service, financial transactions, and cash handling
- Is knowledgeable about the software used in this role, including: Diamond Great Plains, Cityview, ArcGIS, SharePoint, and the most effective methods for entering and retrieving data
- Assists with the filing and entry of the monthly payment plans
- Assists with the accurate entry of title changes for tax roll and utility accounts
- Maintains the integrity of the customer database information, including the issuance of usernames and passwords for the Virtual Town Hall
- Maintains confidentiality of all client information
- Anticipates sensitive issues and plans an appropriate strategy with the support of the coordinator

**Qualifications**:

- While related post-secondary education would be considered an asset, you must have obtained a minimum of a high school diploma.
- Prior experience with customer service along with superb organizational and communication skills, combined with an astute attention to detail will help you to be successful in this role
- You will have strong computer competency and demonstrate a high level of proficiency with Microsoft Office Suite (Word, Outlook, Teams, SharePoint), intermediate to advanced knowledge in Excel and database entry expertise.

**Experience**:

- Related experience in a financial and/or administrative setting - **required**:

- Administrative experience in a municipal setting and/or with utilities - **asset**:

- Experience providing customer service and working with people through a variety of media - **required**:

- Proficiency with Microsoft office programs (particularly Excel), with the ability to independently create and edit a variety of documents and spreadsheets - **required**:

- Aptitude for analytical and mathematical tasks - **required**:

- Strong oral and written communication in English - **required**:

- Organizational habits to understand, realistically plan for and meet deadlines, while adapting to changing demands and priorities - **required**:

- Demonstrated ability to analyze, investigate, consider, and solve problems systematically - **required**:

- Understands the importance of compliance within legislative boundaries, and how to work within those limits to achieve desired outcomes - **required**

**Salary & Benefits**
- Salary Range: $30.61 to $34.21
- Competitive Salary & personal wellness plan
- EDO-Earned Day Off program
- Personal development & learning opportunities
- Positive work culture
- Work-Life Balance

**Work Schedule**: This position requires a 35-hour work week commitment, working from Monday - Friday during regular business hours from the Civic Centre location.

**Closing Date for Applications**: This posting will remain open until the end of day on **September 21**st**, 2025.**

**How to Apply**: To apply, please combine your cover letter and resume into a single document (PDF or Word) To help us learn more about you, in your cover letter please clearly detail the following:

- Why do you want to work with us as Tax and Utilities Customer Service Representative?
- What related skills, experience and attitude will you bring to this position?
- What does good customer service mean to you?

Job Details
- Job Family
- **Admin**
- Pay Type
- **Hourly**
- Employment Indicator
- **Administrative**
- Hiring Min Rate
- **30.61 CAD**
- Hiring Max Rate
- **34.21 CAD**
- 902 7 Ave, Canmore, AB T1W 3K1, Canada