Assistant Store Manager of Customer Service

**Justin discovered IMPACT working at TJX**

Striving to make our stores a great place to be for our Associates and Customers, is what Justin is all about. Depending on the day and shipment, you can have the ability to change the store and maximize your impact. That’s just one way you’ll see the difference you can make here

**What you’ll discover**

Eligible Associates can look forward to:

- One-of-a-kind, inclusive culture
- Benefits that take effect your first day
- Dedicated training and on-the-job resources to enhance your development
- Three weeks’ vacation with option to buy an additional week through our Vacation Trade Program
- Tuition reimbursement to support your career progression
- Merchandise discount for yourself and eligible family members at all TJX Canada stores
- Associate and Family Assistance Program to support healthy living

**What you’ll do**

It’s safe to say, there’s no shortage of variety in what we do. Here are some key responsibilities of the role:

- Overall accountability to support store sales results, expense management, reduce shrink and damages by managing assigned area that may include merchandising and presentation, backroom, frontline, cash office, customer service, markdowns, scheduling, shipping and receiving; direct accountability for recruitment, training and Associate development, performance and acts as a role model on delivering positive Associate and customer experience in Store
- Provides input on succession plans to meet future needs; includes ensuring each Associate has a development plan that supports their growth and career aspirations
- Communicate and execute action plans to Associates on upcoming projects, targets, priorities, company initiatives, events, promotions or any other store initiatives; implement changes to Store floor plans as needed
- Accountable to support established store sales, expense targets and customer service metrics by implementing strategies with impact to store payroll, store budgets, loss prevention and improving customer service
- Support competitive analysis of other retailers on merchandise mix, inventory levels, customer demographics when sales have been impacted due to cannibalization, market or competition changes to inform recommendations to District Managers and Business Development teams

**What you’ll need**

To begin your career with us, you’ll have:

- Post-secondary education is preferred; minimum high school education required
- Minimum 2 to 3 years supervisory experience in Retail including but not limited to operations, customer service, merchandising, people management, health and safety and loss prevention
- Demonstrated management skills with the ability to positively influence management and staff to act in the best interest of the Company by providing advice feedback and guidance to resolve problems
- Strong communication and interpersonal skills including interviewing, negotiating, listening, conflict management, information gathering and coaching

**Posting details**

Every day is an opportunity to discover something new about our business, our partnerships and even something exciting about yourself. By becoming a member of our TJX Canada family, you’ll have the full support of a diverse, close-knit group of people across our Distributions Centres, Retail Stores (Winners, HomeSense, Marshalls) and our Office locations. Are you ready to Discover Different? Here at TJX Canada, we are an equal opportunity employer committed to the inclusion and accommodation of all individuals.

**Job Types**: Full-time, Permanent

**Experience**:

- Retail management: 3 years (preferred)