IT Specialist

**We are looking for a Deskside Technician for a Manufacturing Company in Ingersoll, ON**

**Job Details**:

- 12-month contract, possible extension, with benefits
- Onsite role in 374681 Oxford County Rd 6, Ingersoll, ON, N5C 3K5

**Job Requirements**:

- Must be able to visit sites in Dundas and Northern Lime, ON. (Expenses will be covered)
- ITIL V3 Foundation Certification (recommended),
- Microsoft Operating System / Office Certification(s) will be an asset.
- Advanced MS Office 365 skills.
- Scripting and coding skills will be considered an advantage.
- Able to solve simple hardware issues, iOS, Android advanced user, Basic Networking skills
- Knowledge of Active Directory, permissions.
- At least 3-5 years' experience in onsite support. An equivalent combination of education and related experience may also serve to meet these minimum requirements.
- Team Player and Analytical Thinking.
- Open and positive personality and ability to manage stress effectively.
- Customer oriented (Service awareness).
- Good interpersonal and communication skills.
- Able to adapt in a fast-evolving technological environment and ability to learn.
- Able to assume day to day responsibilities generating specific deliverables.
- Relationship-builder, at ease with people and capable of quickly building trust.
- Technical Support: Provide hands-on technical support for desktops, laptops, printers, and other peripherals to ensure optimal performance and user satisfaction.
- Issue Diagnosis and Resolution: Diagnose and troubleshoot hardware and software issues, utilizing problem-solving skills to implement effective solutions in a timely manner.
- Installation and Configuration: Install, configure, and set up new hardware and software for end-users, ensuring all devices are operational and meet company standards.
- User Account Management: Assist with the creation, modification, and deactivation of user accounts, managing access rights and permissions in accordance with company policies.
- Onsite Support: Respond to and resolve Tier 2 and Tier 3 support requests that require physical presence, collaborating with other IT teams as necessary to ensure timely resolution.
- Inventory Management: Maintain accurate records of hardware and software inventory, including tracking equipment usage and changes in configuration.
- Stock Management: Oversee the inventory of IT equipment, including desktops, laptops, peripherals, and accessories. Maintain accurate records of stock levels, manage requisitions, and ensure timely replenishment of supplies.
- Equipment Maintenance: Conduct regular maintenance and upgrades on desktop and laptop hardware, including replacing faulty components and performing system updates.
- Vendor Coordination: Liaise with third-party vendors and service providers to facilitate hardware repairs, software installations, and troubleshooting as needed.
- Documentation: Maintain accurate records of support incidents, resolutions, and equipment inventory to support efficient IT operations and knowledge sharing.
- Move, Add, Change (IMAC) Management: Execute IMAC requests by managing the relocation, installation, and configuration of workstations and peripherals as required.
- Audio/Visual Support: Assist with the setup and troubleshooting of audio/visual equipment and video conferencing tools to ensure successful meetings and presentations.

**Job Type**: Fixed term contract
Contract length: 12 months

Pay: $30.00-$40.00 per hour

Expected hours: 40 per week

Additional pay:

- Overtime pay

**Benefits**:

- Dental care
- Paid time off
- Vision care

Schedule:

- 8 hour shift

Application question(s):

- Are you okay travelling to other sites in Dundas and Northern Lime, ON?

**Experience**:

- IT support: 3 years (required)
- Office 365: 3 years (required)
- Mobile Device Support: 2 years (required)

Licence/Certification:

- ITIL Certification (required)

Work Location: In person