General Manager

First Canadian is a leader to supervise the operation of an extremely busy hotel as efficiently as possible. There is not a lot of downtime so this person must be highly organized and efficient with their time. As a leader at First Canadian, you are only as good as the team that works for you. In this position, you will be responsible for all the followings. To hire and or train a qualified staff to produce the highest volume of sales and affect the greatest profit while maintaining a high degree of guest satisfaction, confidence and prestige in the service and quality of the hotel. To follow First Canadian Properties policies and procedures. To remain competitive in every area and to produce and achieve budgetary goals. To maintain a high employee morale. To supervise and participate in the operations of the hotel to achieve the desired sales and profit goals. To deal with guests, potential guest, internal and external stake holders.. To maintain the highest ethical standards of operation and quality of services and facilities for the hotel. To ensure good working relationship with all employees by overseeing and guiding the staff through open communications and at times "hands on" participation. **Duties and Responsibilities** - Budget Management-Assists in developing and working within the operating budgets. - Sales-Sell potential guests both within the hotel and outside the hotel. Meets and greets all VIP arrivals. - Maintenance of Quality Standards for proper guestroom cleanliness, - GM to inspect minimum of 10 rooms per week and have reports available upon request. - Selects and trains department heads and keeps them informed of company policies; observes their performance. Delegates responsibilities, holds them responsible for standards set forth by hotel, and assists them in improving their level of performance. - Sign off on daily operations, check and ensure the night audit is balance before filing. - Employee Relations -Works with department heads and employees directly and advise employees when necessary. Establishes programs to improve employee morale and motivation. Delegates work responsibilities to best utilize all personnel. - Forecast and planning-Participates and directs scheduled internal meetings regarding operations, forecasting, quality control, safety, etc. - Reports-Prepares all reports on a timely basis. Analyzes and states strategies to improve... - Hotel Building Improvements -Prepares required capital improvements list annually. - Staffing -Studies and analyzes employee work assignments from which staffing guides are established and approved. Maintains daily check on payroll performance and takes affirmative action to correct high payroll costs. - Scrutinize contractors when required and obtain 3 quotes before a job assignment with approval from head office. - Controls Other Expenses -Checks controls and approves all other hotel expenses. - Safety and Sanitation -Inspects the property and implements action to ensure the safety and comfort from fire, injury, or illness due to unsafe or unsanitary conditions. - Ensure all protocols regarding OHSA is strictly followed. Job Requirements Must be able to favorably represent Hotel to the guests and the external stake holders. Operational knowledge of all phases of the hotel; special knowledge of budget and accounting; sales procedure, proper selection, development, and motivation of personnel skills. Those having a previous Hospitality management experience is preferred. 1. **Employee Relations** -Responsible for maintaining high employee morale and a well-trained, highly qualified staff. 2. **Materials and Products** -Directly or indirectly responsible for all products, inventory, and consumable items used in the Inn and the proper preparation and use consistent with the Inn's cost objectives. 3. **Equipment**-Direct and indirect responsibility for all Hotel equipment, building, and furnishings. 4. **Money**-Directly and indirectly responsible for all revenues and accounts receivable. **EDUCATION and/or EXPERIENCE**: High school diploma at a minimum required and 3 or more years of hotel operations experienced preferred. **LANGUAGE SKILLS**: Must have developed language skills to the point to be able to: - Read and interpret documents in English such as routine correspondence, newspapers, periodicals, journals, and manuals. - Write routine reports, correspondence, business letters, summaries, and reports in English using prescribed format, and conforming to all rules of punctuation, grammar, diction, and style. Ability to speak effectively in English to customers and employees. **REASONING ABILITY**: Must have developed reasoning abilities to the point to be able to: - Ability to add, subtract, multiply and divide numbers; and ability to calculate figures and amounts such as discounts and percentages. - Read and interpret business records and statistical reports. **COMPUTER SKILLS**: Must have sufficient computer skills