Member Services Agent

2 days ago

Vancouver, Canada Vancouver Lawn Tennis & Badminton Club Full time

The Vancouver Lawn Tennis & Badminton Club (“the Club”) is the city’s premier racquets, fitness, and social Club. Located just a few minutes from downtown, the Club offers exceptional tennis, badminton, squash, fitness and aquatics programming for over 4,000 members, along with a variety of social events with upscale-casual dining in 3 restaurants. We are actively recruiting for a **Part-time Member Services Agent **to join our Member Services team This position would be working Mondays 10:00 am to 6:30 pm, 4 hour shifts 4:00 - 8:00 pm Tuesday-Thursday, and 4:00 to 10:00 pm on Fridays. Will be important to have flexibility to work weekends as needed.

**Shifts will vary and flexibility with availability is required.**

**Wage: $20.00/ hour to start.**

**J**OB SUMMARY**:
As a key member of the administrative team at the Club, the Member Services Agent is responsible for helping to facilitate outstanding Membership services for over 4,000 Members.

**RESPONSIBILITIES**:

- Front Desk reception duties such as warmly greeting Members and Guests
- Directing phone calls and answering telephones inquiries
- Ensuring Guest registration and overseeing Member entry into the Club
- Typing invoices, menus, meeting agendas, photocopying and updating the Function Events board
- Creating sign-up sheets for functions and keeping them updated
- Ensuring Members and Guests are informed of, and follow, Club policies, rules and by-laws.
- Sorting, distributing, and preparing daily mail and magazines for Members and monthly mailings.
- Maintaining bookings and reservations for the Club and confirming with Members.
- Logging all purchases made at the Front Desk.
- Sorting Member's payments
- Communicating with Co-workers and Managers on a daily basis of updates and/or information.
- Assisting all departments with clerical functions.
- Assist in the training of new Front Desk staff.
- Canceling and assigning Member lockers

**QUALIFICATIONS**:

- Proficient experience with Word, Excel and Outlook.
- Experience with Jonas Club Software considered an asset.
- Past receptionist/administrative experience an asset.
- High school graduation or post-secondary education.
- Must be available to work mornings and evenings. Flexibility with availability is required including weekends and holidays.

**COMPETENCIES**:

- Strong customer focus - exceptional customer service skills, maintains professionalism with Members and Peers.
- Excellent communication skills - strong English communication skills both verbal and written.
- Strong interpersonal skills - approachable and creates a positive environment for Members and Peers.
- Self driven - strong work ethic and takes pride in their work.
- Organized and detail oriented - strives for high quality in their work.
- Punctual and reliable - can always be counted on.
- Team focused - collaborates and communicates with Peers positively.

At Vancouver Lawn, we offer:

- A positive working environment
- Competitive wages
- Medical benefits
- Staff recognition fund gratuities
- Employee recognition program
- Employee meals
- Free parking

We thank all applicants for their interest, however, only those shortlisted will be contacted for an interview.

No recruiting agency phone calls please.

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