Houseperson (Part-time)

Dolce is now seeking a Houseperson (Part-Time) to join our team at Dolce Intl BMO Canada in Toronto, Ontario. **Job Summary**: The Housekeeping Houseperson is responsible for maintaining the cleanliness of guest corridors, elevators and all assigned areas. He/she is also responsible for delivering items to guest rooms (luggage, irons, coffee, etc.). **Education & Experience**: - High School diploma or equivalent and/or experience in a hotel or a related field preferred. - Must have a valid driver's license for the applicable state (property specific). **Physical Requirements**: - Flexible and long hours sometimes required. - Heavy work - Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects. - Ability to stand during entire shift. **General Requirements**: - Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service-oriented manner. - Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. - Must be able to multitask and prioritize departmental functions to meet deadlines. - Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. - Attend all hotel required meetings and trainings. - Maintain regular attendance in compliance with Wyndham Hotels & Resorts Standards, as required by scheduling, which will vary according to the needs of the hotel. - Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. - Comply with Wyndham Hotels & Resorts Standards and regulations to encourage safe and efficient hotel operations. - Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. - Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. - Must be able to cross-train in other hotel related areas. - Must be able to maintain confidentiality of information. - Must be able to show initiative, including anticipating guest or operational needs. - Perform other duties as requested by management. - Maintain a warm and friendly demeanor at all times. **Fundamental Requirements**: - Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees. - Walked assigned floors at beginning and end of shift; remove newspapers, trays, empty ash urns, remove trash and/or linens and note any areas that need immediate cleaning. - Use proper two-way radio etiquette at all times when communicating with other employees. - Use daily checklist to complete projects listed below as assigned. - Elevator lobbies - Ash urns - Glass tables - Furniture - Ice machines/vending machines - Elevator doors/frames - Service landing/linen closets - Stair wells - Polish floors - Other projects as assigned by management - Practice safe work habits to ensure safety to guests, fellow employees and self. - Handle items for "Lost and Found" according to the hotel standards. - At the end of the shift, turn in all keys and assignment sheets to the Housekeeping Office. - Report maintenance issues to Housekeeping Supervisor/Manager. - Be familiar with correct guestroom cleaning procedures to assist with cleaning if needed. - Pick up any Room Attendant's dirty linen or trash as needed. - Before leaving section, collect all trash from the service landings and take to/dispose in outside trash dumpsters, per hotel procedures. - Vacuum guest corridors. - Assist Housekeeping as needed (i.e. bedboards, roll-aways, flip beds, etc.) - Deliver any clean linen to assigned sections, if applicable. - Maintain cleanliness and organization of Housekeeping Office, linen rooms, storage closets and stairwells. - Ensure overall guest satisfaction.