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Customer Service Agent
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**Option 1 - Telecommuting from day 1 of being hired**: to be eligible to work from home, the employee must comply with our telecommuting policies and procedures; have a minimum Internet speed of 50 Mbps download and 20 Mbps upload; have a modem and be able to connect LAN cables.
**Option 2 - Work from our contact center in Montreal (QC)**:you can choose to work from our contact center located in Montreal. We offer 100% reimbursement of your public transportation fees (metro, bus, train).
**WHAT WE OFFER**
- Work from home opportunity from the first day
- If you prefer to work from our contact center in Montreal (QC), we offer 100% reimbursement of public transportation fees (bus, metro, commuter train); Our offices are located near Namur metro.
- Flexible schedules that help you achieve a better work/life balance
- Up to 50% discount on cell phone plans from our partners
- A dynamic and welcoming work environment (even if working from home)
- Bonuses that reward your performance
- Incentive premiums and stimulating recognition initiatives
- Job stability
- A multicultural team that makes you feel challenged and appreciated
- Full-time, paid training
- A real opportunity to build a rewarding career through our Advancement Program; 95% of our management team members started at IO Solutions as telephone representatives. Today, they hold positions as trainers, supervisors, managers in the call center as well as in the IT, finance, communications and human resources departments.
**QUALIFICATIONS**
- Excellent oral and written communication skills in **English or French**:
- Bilingualism is an asset but not required
- Customer focused, positive attitude, empathy and good listening skills
- Ability to work in a computer environment
- Ability to multi-task
- Punctuality and respect for work schedules
- Good time management
- Organized and autonomous
**YOUR ROLE**
- Interact with customers by phone; advise and offer solutions adapted to their needs
- Establish a climate of trust with the client in order to promote products, services and client retention
- Provide attentive, courteous and efficient customer service
- Provide a unique experience through the quality of your service delivery
- Act as an expert on our products and services
- Analyze customer needs based on account and billing information
- Build customer loyalty by offering adapted services and targeted offers
- Reach set objectives (productivity and quality)
- Promote appropriate products and services
- Take appropriate action and show ownership
**Job Types**: Full-time, Part-time, Permanent
Flexible Language Requirement:
- French not required
Supplemental pay types:
- Bonus pay
- Commission pay
