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Tour Consultant

2 weeks ago

Burnaby, Canada Senior Discovery Tours Full time

Senior Discovery Tours, the leader in fully escorted group tours for the 55+ traveller, is looking for a Tour Consultant to join our Burnaby Office. This full-time position will involve daily interaction with a mature clientele and a wide range of administrative office duties. There will also be an opportunity to escort tours worldwide.

**JOB REQUIREMENTS/QUALIFICATIONS**:
As a Tour Consultant you will be responsible for managing and consulting on our group tours for our customers travel needs, including:
**Essential Duties and Responsibilities**:

- Be knowledgeable and accurately advise clients about insurance.
- Sell itineraries and book clients on tour.
- Manage Client accounts and process payments, maintaining accurate payment records.
- Work with hotel vendors to book clients when necessary.
- Coordinate with other consultants, air department and operations as needed in completing all functions related to assisting the client.
- Excellent written and verbal communications skills (English).
- Strong customer service skills with a confident and friendly telephone manner.
- Strong computer skills - particularly with Microsoft Word and Excel programs and comfortable learning new software.
- Must be organized and have a good attention to detail.
- Must be self-motivated and have the ability to work under pressure.
- Outstanding interpersonal skills and ability to build strong business relationships.
- A problem solver who thinks outside of the box to provide creative solutions.
- Empathetic, compassionate, and a quick learner.
- You thrive in a collaborative environment but can also produce quality work independently.
- Ability to work in a fast paced, deadline driven environment.
- Outgoing and enthusiastic, with a go-getter personality and a positive outlook.
- Must have a minimum of 3 years retail travel experience (preferably related to group travel).
- Good destination Knowledge and knowledge of airports is an asset.

**JOB TYPE**:
Full-time. Be able to work in the Burnaby Office at 110 - 6450 Roberts Street, from 9am-5pm Monday to Friday.

**REQUIRED EXPERIENCE**:

- **Only qualified applicants will be contacted.**_

**Salary**: Up to $48,000.00 per year

**Benefits**:

- On-site gym
- On-site parking
- Paid time off

Schedule:

- Monday to Friday

**Experience**:

- customer service: 2 years (preferred)

Licence/Certification:

- licence to sell travel insurance in BC (preferred)

Work Location: In person