Supervisor (Blenz Coffee South Surrey)

2 weeks ago

Surrey, Canada Tribeca- Blenz Coffee Full time

**A bit about us...**

Blenz Coffee is widely known for our individually crafted coffees, proprietary teas, chocolate and fruit-based beverages. Each café is also carefully designed to incorporate a welcoming and relaxed social setting to complete every customer visit. Specialty beverages, a sweet and savory food menu and inviting environment all come together to provide customers with a superior café experience.

**Overview**:
We are seeking a highly motivated and experienced Supervisor to join our team. As a Supervisor, you will be responsible for overseeing daily operations, managing staff, and ensuring exceptional customer service. This is a key leadership role within our organization, and we are looking for someone who is dedicated, detail-oriented, and passionate about delivering outstanding results.

**Duties**:

- Perfecting own Barista works at our Coffee Shop design
- Provide leadership and guidance to a team of employees
- Train and develop staff members to ensure they have the necessary skills to excel in their roles
- Monitor employee performance and provide feedback on areas of improvement
- Implement and enforce company policies and procedures
- Maintain a positive work environment that fosters teamwork and collaboration
- Handle customer inquiries, complaints, and escalations in a professional manner
- Conduct regular meetings with staff to communicate goals, expectations, and updates
- Manage inventory levels and ensure products are adequately stocked
- Utilize point-of-sale (POS) systems to process transactions accurately
- Oversee payroll processes and ensure timely submission of employee hours

**Requirements**:

- Proven experience in retail management or a similar supervisory role
- Strong knowledge of training development, customer service, and retail sales techniques
- Excellent communication skills with the ability to effectively interact with customers and staff members
- Ability to multitask and prioritize tasks in a fast-paced environment
- Strong problem-solving skills with the ability to make decisions quickly
- Experience in conducting interviews and hiring new employees
- Ability to supervise a diverse team of individuals with varying skill sets

We offer competitive pay based on our in-store experience along with opportunities for career advancement within our organization. If you are a motivated individual who thrives in a dynamic retail environment, we would love to hear from you.

**Job Types**: Full-time, Part-time

Pay: $20.00-$23.00 per hour

Expected hours: 20 - 40 per week

**Benefits**:

- Flexible schedule
- On-site parking
- Store discount

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday
- Weekends as needed

Supplemental pay types:

- Tips

**Education**:

- Bachelor's Degree (required)

**Experience**:

- Supervising: 1 year (required)
- Leadership: 1 year (required)

**Language**:

- English (required)

Licence/Certification:

- Food Safety Certification (required)

Work Location: In person

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