Ramp Supervisor

Come join the exciting world of aviation Established in 2006, our company provides multi-functional aviation services offering passenger, cargo and ground support with a focus on safety and quality. For us, success lies in delivering peace of mind to our customers, and we are passionate about ensuring their needs are met - on time, every time.

Do you have an interest in the Aviation industry? We are searching for individuals who are team players and eager

Ramp Supervisor

**Reports To**: Operations Manager, Ramp

Summary
- Supervisors assist in communicating policies and procedures within their operation. They assist with directing and coordinating activities to provide a safe environment for employees while maintaining fast and efficient services. This position requires working in a fast paced environment with time constraints to meet arrival and departure goals. A professional and positive image must be consistently displayed by the employee. “Lead by Example” concept is strongly promoted.
- Supervisors must report to work on a regular and timely basis; report directly to the manager.
- Performs all functions of ramp agent, as needed.
- Actively participates in the Safety Management System (SMS)
- Ensure employees are in compliance with uniform, appearance, and personnel protective equipment policies (safety toe shoes, uniform cleanliness, and jewelry).
- Works in conjunction with ramp team and remains within the footprint of each assigned flight to oversee the safe and timely operation.

**Responsibilities**:

- Verify training and education is provided
- Identify and correct hazards
- Directly observe workers
- Correct unsafe or unwanted behaviour
- Direct and instruct workers
- Respond to worker questions and concerns
- Ensure the health and safety of all workers
- Be knowledgeable about the Act, the regulation and the Guidelines
- Know the work process, the hazards involved and effective control measures for the hazards
- Ensure workers are made aware of all hazards
- Ensure workers are made aware of all hazards known or reasonably foreseeable
- Ensure workers comply with the Act, the Regulations, etc.
- Provide/verify workers’ training before undertaking new tasks
- Verify that workers’ performance meets expectations for safety
- Actively seek out emerging hazards
- Record one daily entry in a Supervisor’s journal or log
- Correct improper work activities and conditions
- Positively reinforce safe/proper work performance
- Coordination and oversight of aircraft turnaround activities
- Ensure that processes are delivered within SLA standards and compliance limits while adhering to safety requirements
- Responsible for the safety and security of all employees
- Ensure documentation is clear, appropriate, and frequent enough to show a systematic approach

Job Duties
- Schedule and coordinate SA GSA employees as required, ensuring all shifts are covered.
- Deliver all necessary training to GSA employees
- Work with the Operations Manager to ensure employee assessments are completed in a timely fashion.
- Delegate daily flight responsibilities among ramp team members and assign all team members.
- Conduct briefings on pre
- arrival/departure for each flight; ensure ramp set up and preparation is performed and obstacle clearance zones are clear; perform walk around inspection for each flight after arrival and before departure.
- Follow and enforce all airline standard operating procedures. All information is found in the service manuals for Jazz and West Jet.
- Ensure aircraft is loaded in accordance with operations instruction.
- Ensure working headsets are on hand for each flight as well as day/night wands and all employees are wearing safety vests while assisting with aircraft movement.
- Ensure foreign object debris walks are performed accordingly
- All issues on the aircraft to be reported to the flight crew.
- Ensure proper first aid procedures are administered to injured staff and correct reporting procedures are carried out.
- Intelex (Safety Management System - SMS) must be generated and sent out within 3 hours of occurrence.
- Complete DFR’s, including fuel burn reports and deicing logs.
- Complete flight paperwork including (but not limited to) lavatory log, de-ice log, and daily shift paperwork such as shift report, GSE checklist, and cabin service cleaning report,
- Report load plan in accordance to SOP bin load discrepancies or any deviation from the planned load to operations.
- Ensure proper handling and loading of bags, live animals, and special cargo; ensure freight, mail, cargo, and baggage is received and delivered in a timely manner; obtain last bag clearance from bag room for each assigned flight.
- Coordinate the release of cargo shipments and any special requests from the flight crew, gate agents, or any other customer service entity; follow all airline SOP in accordance with training.
- Delegate job duties as required and ensure completion.
- Able to work as a team