Hotel Sales Manager

**Job description**

The position is accountable for proactively soliciting and handling sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals.

**CANDIDATE PROFILE**

**Education and Experience**
- 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area.

OR
- 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area.

**CORE WORK ACTIVITIES**

**Building Successful Relationships that Generate Sales Opportunities**
- Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative.
- Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.
- Develops relationships within community to strengthen and expand customer base for sales opportunities.
- Manages and develops relationships with key internal and external stakeholders.

**Managing Sales Activities**
- Participates in sales calls with members of sales team to acquire new business and/or close on business.
- Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
- Responding to RFP's and sales leads in a timely manner.

**Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue**
- Identifies new business to achieve personal and location revenue goals.
- Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
- Closes the best opportunities for the location based on market conditions and location needs.
- Gains understanding of the location’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.

**Providing Exceptional Customer Service**
- Supports the company’s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
- Services our customers in order to grow share of the account.
- Executes and supports the company’s customer service standards.
- Provides excellent customer service consistent with the daily service basics of the company.
- Sets a positive example for guest relations.
- Interacts with guests to obtain feedback on product quality and service levels.
- Participate in MOD shiftson some weekends.
- Assist front desk when needed.
- **Must be familiar with Sales force, Delphi.**:

- **Previous Hilton experience would be an asset.**

**Job Types**: Full-time, Permanent

Pay: From $60,000.00 per year

Additional pay:

- Bonus pay

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Vision care

Schedule:

- Day shift
- Monday to Friday
- Morning shift
- On call
- Weekends as needed

Ability to commute/relocate:

- Kingston, ON K7K 7E6: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Do you have a car

**Experience**:

- Sales: 2 years (required)

**Language**:

- French (preferred)

Work Location: In person