Service Technician and Installer

**Company Overview**

Durham Medical is a family-run business that has been locally owned and operated for over 30 years, proudly serving the Durham Region. Our dedicated and knowledgeable staff are committed to providing exceptional service and support to our clients, ensuring they find the right medical products to meet their needs.

**Summary**

We are seeking a Service Technician to join our team at Durham Medical. In this role, you will be responsible for delivering high-quality service and support to our clients, ensuring that their medical equipment operates effectively and meets their needs. Your contributions will be vital in maintaining our reputation for excellence in customer care.

The technician is responsible for the set-up, delivery, installation and service of medical equipment and devises in the store, in external medical facilities as well as in client residences.

**General**
- Represent Durham Medical in a professional and courteous manner.
- Exercise professionalism in communication, work attendance habits and attire.
- Maintain professionalism and technical knowledge by attending workshops; reviewing professional publications; establishing professional networks; and participating in professional societies as appropriate.
- Attend weekly staff meetings and training as required.
- Contribute to continuous improvement of Durham Medical processes.

**Technical**
- Accurately and efficiently perform diversified tasks relating to product installation, trouble-shooting and repair of equipment.
- Provide instruction and paperwork to clients/care givers/therapist as required
- Lift, load and unload equipment into company vehicle for transport
- Assemble products for showroom (i.e bed tables, walkers, bath chairs. etc)
- Document repair/testing/assembly activities
- cause of failure, action taken, and parts used, labour hours.
- Carefully installing ceiling lifts, stair lifts, free curve and curved stairlifts with zero errors.
- Maintain tools and be knowledgeable and skillful in use of both hand and powered tools.
- Clean rental and loaned equipment
- General warehouse maintenance
- Work in a safe manner at all times, complying with all current safety legislation and company safety policy.

**Responsibilities**
- Perform routine maintenance and repairs on medical equipment to ensure optimal functionality.
- Provide technical support and troubleshooting assistance to clients regarding their equipment.
- Educate clients on proper usage and maintenance of their medical products.
- Document service activities accurately and maintain records of repairs performed.
- Collaborate with team members to improve service processes and client satisfaction.
- Stay updated on industry standards and new technologies related to medical equipment.

**Requirements**:

- Previous experience as a technician or in a similar role is preferred.
- Previous experience setting up stairlifts is an asset
- Strong problem-solving skills with attention to detail.
- Excellent communication skills for effective client interaction.
- Ability to work independently as well as part of a team.
- Basic knowledge of medical equipment is an asset.

**Qualifications**
- Minimum secondary school diploma or equivalent
- Relevant post secondary education as asset
- Mechanical Aptitude
- Punctual, reliable and a valid drivers license with no violations and a clean drivers abstract

**Skills**
- Excellent Dexterity, Mechanical and Troubleshooting skills
- Advanced understanding of Schematics and Diagrams
- Effective Oral and Written Communication skills.
- Superb Problem solving skills.

**Job Types**: Full-time, Permanent

Pay: $25.00-$30.00 per hour

Expected hours: 40 per week

Additional pay:

- Bonus pay

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Paid time off

Schedule:

- Monday to Friday

**Language**:

- English (preferred)

Work Location: In person