New Home Construction

**Position**: Construction & Service Finish Technician

**Department**: Construction

**Immediate Supervisor**:Construction Manager

**Summary**

The **Construction & Service Finish Technician** is responsible for creating a raving fan base of customers internally and externally by being a key player in the finish level of homes being turned over to clients while also resolving deficiencies in homes after closing.

**Core Competencies**
- Customer Focus
- _**Communication**_
- Engaging and Energetic
- Team Work
- _**Quality Orientation**_
- Time Management
- _**Planning and Organizing**_
- Problem Solving
- _**Result Focus**_
- Accountability and Dependability
- Ethics and Integrity
- _**Positive attitude**_

**Major Responsibilities**

**1.) Provide Exceptional Customer Service**
- Create a raving client base by attend scheduled Service Appointments on time, fully prepared to complete the scheduled scope of work.
- Provide exceptional communication by reviewing service works, repair method and timeline with homeowners prior to the start of any repair.
- Always communicate professionally and politely with homeowners.
- Conduct scheduled warranty inspections requested by the Site Supervisor or Customer Care Manager related to Tarion 30 day, 1 Year, or 2 Year Tarion Forms, not limited to emergency service assessments.
- Inspect and review completed Service Appointment works with the homeowner daily ensuring full homeowner satisfaction.
- Identify and assess construction deficiencies and perform repairs as required in a timely and professional manner with respect for quality and workmanship
- Ensure client homes are left clean, tidy, and presentable upon the completion of any work.
- Perform all Service works utilizing CPG guidelines at all times.
- Travel to multiple job sites will be required.

**2.) Provide Detailed & Accurate Documentation**
- Demonstrate detailed knowledge and understanding of Tarion CPG.
- Diligently complete daily paperwork for all Service Appointments.
- Effectively communicate daily.
- Provide detailed information to Customer Care Coordinator advising all work complete or outstanding through the updating of the service software
- Take before and after pictures of all repair work.
- Other duties as assigned

**3.) Present WOW**
- Prepare homes by providing quality execution of QA defects prior to PDI Inspection as directed by the Site Supervisor - paying critical attention to fit and finish presentation within the home.
- Ensure the highest level of quality standards are met daily through the execution and completion of assigned tasks.
- Be a leader by ensuring quality workmanship standards are being met and kept top of mind at all times through effective communication with a positive attitude. Lead by example.
- Complete Quality Assurance (QA) Inspections of homes during construction, when directed by the Site Supervisor in order to drive quality of workmanship.
- Demonstrate accountability and dependability by ensuring any/all company provided tools or resources are cared for daily, maintained, in safe operational condition and securely stored and locked away each day.
- Ensure compliance with health and safety by all on site external partner and internal staff is being always met, playing an active role in keeping a safe job site.
- Provide support to the Site Supervisor through diligent quality workmanship of various skilled hands-on construction tasks that include carpentry, trim work, and finish repairs as requested, in order to drive a quality build at all times.
- Demonstrate clear understanding of Tarion CPG Guidelines.

**Job Requirements**

**Education**:

- Completion of High school education is desirable.

**Experience/Skills**:

- Ability to solve problems which arise in the warranty period of the homes.
- Computer skills required such as use of a smart phone or handheld device, and Service Software.
- Full working knowledge of the Tarion Construction Performance Guidelines and statutory repair periods is a must.
- Experience in dealing with customers in at times tense circumstances.
- Minimum of 5-7 years experience in residential construction.
- Ability to perform repairs in residential homes including but not limited to drywall patching, painting, tile / grout repairs, regular home maintenance, trim repairs, caulking / siliconing, etc.
- Ability to oversee warranty related trade work and approve the quality and completion of such work.
- Knowledge of and demonstrated proficiently in multiple trades functions such as carpentry, drywall, painting, etc. is a requirement, as is knowledge of various tools and equipment.
- Ability to assess, complete and or document work which will have to be completed by appropriate trades.
- Must have a valid drivers license.

**Internal**:

- Ability to develop and maintain a positive working relationship with construction staff, warranty staff as well as staff across the Dunsire Developments team.

**External**:

- Ability to develop an