Change and Release Specialist

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ho Were Looking For:
Y
- ou have exceptional customer service skills and ask thoughtful questions to understand customer needs Y
- ou are constantly and actively looking for ways to add value to customers in the change management process Y
- ou understand release management process and can work independently to drive technology teams to deploy and resolve issues with enterprise releases Y
- ou are self-aware, self-motivated and demonstrate strong multi-tasking and time management skills You have stellar verbal and written communication skills
- Y

ou’re Responsibilities:
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- anaging the end-to-end change management process covering the change lifecycle, providing metrics and reporting, and driving process improvements. P
- articipating in release management activities as required and provide support to enterprise release rollouts including shift and weekend support M
- aintaining and providing continuous improvement to existing/new change request documentation, technical assessments and consolidated change schedule F
- acilitating Technical Advisory Board meetings (TAB), Change Approval Board meetings (CAB), including Emergency CAB meetings (ECAB), to review and receive from stakeholders an appropriate action: adjust/approve/reject requests and proposals for change C
- hange Management Methodology & Tools - Defining policies governing all types of changes to meet future needs. P
- rovides input into the selection of and leverages a centralized ITIL ticketing and reporting system C
- reating and disseminating documentation of processes and procedures related to changes and change management Risk Management U
- sing change management policies and procedures to document, track, assess impacts/risks and approve changes to the environment I
- nvestigating any issue or risk from planned changes that could significantly impact day-to-day business operations and reporting to Operations leadership E
- nsuring all change management processes and procedures are in line with appropriate compliance, regulatory, and internal control standards of Definity Relationship Management W
- orking closely with other ITSM managers/teams to ensure alignment between areas M
- anaging the day-to-day relationship and delivery of an IT vendor across a specific contract, ensuring smooth day-to-day delivery of change solutions or services Developing and maintaining effective working relationships with business representatives and other IT leaders
- Y

ou’re Skills & Experience:
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- niversity Degree or college diploma in computer science, information systems, or a related discipline 5
- + years of relevant experience supporting Information Technology operations 5
- + years of Change Management experience 2
- + years of experience in Release management E
- xperience working in the DevOps world of continuous deployment where change is part of the culture and processes. S
- erviceNow experience is a must E
- xcellent understanding of a project's life cycle Technology skills background will be added advantage
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ole ID: 128

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**hat’s in it for you? H**
- ybrid work schedule for most roles C
- ompany share ownership program P
- ension and savings programs, with company-matched RRSP contributions P
- aid volunteer days and company matching on charitable donations E
- ducational resources, tuition assistance, and paid time off to study for exams F
- ocus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents W
- ellness and recognition programs D
- iscounts on products and services A

**o ahead and expect a lot — you deserve it. I**

t’s better here — but don’t take our word for it. Definity was named by Great Place to Work ® as one of the Best Workplaces in Canada for women, for youth, and for inclusion. O

**ackground checks T**

his role requires successful clearance of background checks (including criminal checks and leadership references). #

LI-Hybrid #