IT Technician

**Who we are**

Founded in 1977, the Westbow Group of Companies is made up of high-quality businesses throughout various industries. Based in Chilliwack, BC with operations in Western Canada and Guatemala City, our companies tackle construction, investing, agriculture and non-profit causes, constantly aiming to produce Quality for Generations. We are a company that prides itself on its values:

- We work hard, we work smart
- We build lasting value
- We are creative and innovative
- We have fun
- We care
- We act with integrity

**Hourly Pay Range: $22.00-25.00/per hour.**

**About the role**

Reporting to the IT Support Lead, the IT Support Technician (Tier 1) is responsible for providing first-level technical support to employees across the Westbow Group of Companies. This includes troubleshooting hardware and software issues, managing user accounts, maintaining IT documentation, and assisting with system optimizations.

**What you’re great at**

- Strong problem-solving and troubleshooting abilities.
- Excellent written and verbal communication skills.
- Strong organization and attention to detail.
- Ability to work effectively in a team environment.
- Exceptional customer service and interpersonal skills.

**What you’ll be doing**

- Troubleshoot and resolve hardware, software, and networking issues.
- Prioritize and manage tickets through the IT ticketing system, ensuring timely resolution.
- Assist with user account administration, password resets, and access management.
- Perform inventory tracking, license management, and system audits to maintain accuracy and compliance.
- Support IT projects and ongoing system improvements as assigned.
- Document issues, resolutions, and procedures to ensure consistent knowledge sharing.
- Escalate complex technical issues to higher-tier support when necessary.

**What we’re looking for**

- 1-2 years of experience in an IT Technician, Help Desk, or related role.
- Basic understanding of hardware, software, networking, and operating systems.
- Foundational knowledge of cybersecurity principles (e.g., phishing awareness, password hygiene, and safe handling of sensitive data).
- Familiarity with Windows operating systems and Microsoft Office 365.
- Post-secondary education in Computer Science, Information Technology, or a related field is an asset.
- Strong problem-solving, communication, and time management skills.
- Ability to work both independently and collaboratively in a fast-paced environment.

**What you can expect from us**

- Medical and Dental benefits package
- RRSP Matching program
- Investment opportunities with Westbow Capital
- New home discounts
- Professional development opportunities
- Supportive team and leadership staff
- Casual and energetic work environment
- Flexible work schedules
- Fun and inclusive company events
- Volunteer opportunities with Westbow Gives Back

At Westbow our vision is to create a world where every person has the skills and opportunities to reach their greatest potential. We value our employees; we are creative and innovative, and we strive to build lasting value in all that we do. We offer a casual and flexible work environment, growth and development opportunities, investment matching and new home discounts.