Pharmacy Client Engagement Representative
5 days ago
The Role: Pharmacy Client Engagement Representative
At Rexall, we are community difference makers. We are leaders in health and wellness and a talent destination for over 7000+ Rexall team members. Together, we are defining better health through innovation, service, and living the “I²CARE” values. Talk about a dream team
Job Purpose:
Reporting to Manager, Pharmacy Patient Contact Centre, the Pharmacy Client Engagement Representative will be responsible for contacting and engaging Rexall pharmacy clients, client’s caregivers, Rexall stores and operations team members. They will enroll and follow-up with clients on corporate client engagement pharmacy programs. As part of the role, the Pharmacy Client Engagement Representative will also provide support to Rexall stores on client engagement programs, including immunization outreach.
What you are looking for:
- A closely connected culture
- A total rewards package meant to enhance your work-life flexibility
- Fully utilizing your talent
- Professional growth and development via challenging projects and assignments
- Warm and fuzzy feelings knowing you have helped your community, your team, the business and social causes through the Rexall Care Network
What you will be doing:
- Deliver on program targets as it relates to client engagement, enrollment, and key program performance metrics
- Demonstrate a customer centric approach and leverage excellent interpersonal and communication skills when interacting with clients, caregivers and Rexall stores and operations team members
- Navigate and access the pharmacy system or other program tools to effectively and efficiently execute on the client engagement program
- Clearly and concisely document all client and caregiver interactions and action items in a dedicated tracking tool
- Provide timely communication to store teams and key stakeholders on the outcomes of the customer engagement initiative
- Achieve and maintain to a performance standard, including but not limited to; call volume, call quality, customer satisfaction in accordance with departmental direction and Standard Operating Procedures (SOP)
- Ability to pivot with cross functional tasks in various departments to support the business needs
How you will succeed:
- 1-2 years previous Nexxsys/Propel or related system experience is required
- Pharmacy Assistant/Technician experience is required
- Proven customer service skills
- Intermediate digital literacy: Word, Excel, Outlook
- Ability to employ professionalism, patience and self-control in handling upset customers and working with internal and external partners
This is a hybrid role, requiring both in-person and virtual meetings. All outreach calls must be done in a designated area that is quiet and confidential as to protect patient information and privacy.
At Rexall, we are better together. We serve our customers, partners, and patients best—we are our best—when everyone brings their true self to work. Our connected, inclusive culture celebrates our lived experiences, backgrounds, expertise, and self-expression to let us win as one team. Leveraging our differences distinguishes us and brings out our best performance.
Are you #ALLin?
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