Program Manager

SOS is a community-focused, values-based, and collaborative organization that strives for excellence and accountability. The Program Manager will manage and motivate a team of staff delivering various agency programs and services to the community.

**RESPONSIBILITIES**:

- Manage all SOS programs and services, including the day-to-day operation and administration.
- Develop and implement new programs and services, including the redesign of existing services, consistent with community needs and funder requirements.
- Monitor programs and services to ensure consistency with program plans and criteria established by funding sources and the mission and goals of the organization.
- Recruit, select, hire, manage and motivate all program staff.
- Implement effective performance management (and termination of program employees if required).
- Implement the screening, referral, and training process of staff and volunteers according to best practices and update as needed.
- Work closely with the Recruitment and Training Specialist and the Program Coordinator in the development and administration of the programs.
- Ensure development and implementation of a high-quality training program for all volunteers.
- Represent the agency positively and professionally in the community by participating and collaborating with community partners on various projects and initiatives as requested or required.
- Compile, maintain, and report on the monthly, quarterly, and annual program statistics including collection of tracking data, statistical analysis of data and client satisfaction surveys.
- Ensure strong program evaluations are undertaken and necessary program adjustments are made.
- Identify and solve problems that impact the management, direction, and outcomes of the program.
- Network with partners and other community-based partners and act as a liaison with internal and external parties as required.

**QUALIFICATIONS**:

- Post-secondary degree in Social Work, Psychology and/or other health-related field
- 5 + years of Progressive management experience in a social service setting is preferred
- Demonstrated management and staff development with emphasis on coaching and mentoring.
- Strong knowledge of local community and community based non-profit organizations.
- Strong computer skills, proficiency in MS Office (Word, Excel, and PowerPoint. Teams) and Zoom.
- Strong communication and presentation skills, relationship management, facilitation, negotiation, and problem-solving skills.
- Solutions oriented with a customer service background and the ability to proactively identify and manage challenges.
- Demonstrated tact, diplomacy, and interpersonal skills to liaise with internal and external stakeholders.
- Self-starter, able to achieve results with little supervision and work independently.
- High level of professionalism and drive, with an enthusiasm and passion for delivering results.
- A satisfactory Vulnerable Sector Criminal Records check.
- Valid driver’s license, access to a reliable vehicle and relevant insurance.

**Note: As part of the initial recruitment process, applicants must confirm that they are fully vaccinated against COVID-19**

**In compliance with the Accessibility for Ontarians with Disabilities Act (AODA), accommodations are available on request to individuals with disabilities who are invited for interview and assessment. Society of Sharing: Inner-City Volunteers provides training to all employees, volunteers, agents and/or contractors who deal with the public or other third parties that act on behalf of the agency**

**Job Types**: Full-time, Permanent

**Salary**: From $60,000.00 per year

**Benefits**:

- Paid time off

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday
- Weekend availability

Work Location: In person