Guest Experience Manager

7 days ago

Halifax, Canada Freehand Hospitality Full time

Company Description

BKS is a modern reinvention of an old-world cocktail bar and speakeasy, serving up handcrafted libations and elevated small plates. Located within the Muir hotel, BKS is accessible by a small, discreet elevator. The space features a luxurious indoor bar and lounge dressed in rich velvets, marble and mohair; as well as a large patio with dramatic ocean views. Secretive, mysterious and mischievous by nature, BKS will be an intimate escape away from the crowds and will be open to hotel guests and members only

**Job Description**:

- “5 Star” approach to customer service and hospitality. Proactive with service excellence and attention to detail.
- Strive to always raise the bar on guest satisfaction through positive and professional experiences, providing friendly and warm interactions
- Assist guests with booking VIP table reservations and special requests
- Maintain a balanced and professional relationship with guests
- Interact with guests by creating and maintaining a guest profile system and sharing information with all staff
- Be the “face of the community.” As the first person seen by guests entering the building, your creating the tone for the guest experience
- Self-motivated, with enthusiasm for a fast-paced environment, multi-tasking, and creative problem solving with mínimal supervision
- Emotionally regulated, resolving any conflicts and complaints with a calm and polite attitude despite the situation
- Be proactive, bring forward suggestions for improvement, inspire in your team members a sense of ownership and partnership to maintain the reputation and luxury status
- Market and promote events on property
- Answer the phone and efficiently work phone system
- Assist FOH team with duties such as resetting and bussing tables, passing canapés, etc.
- Involved in training and interviewing of new team members
- Communicates reservations, special requests and expected volume & business to BOH and FOH management
- Additional duties and responsibilities may be added.

**Qualifications**:

- A degree/diploma in hospitality or in pursuit of desirable
- 1-3 years working experience in a similar host or administrative capacity
- Strong knowledge of OpenTable Reservation system
- Work well under pressure; ability to handle multiple tasks simultaneously
- Self-starter, flexible, and able to work independently
- Strong organizational, communication & leadership skills
- Excellent food and beverage menu knowledge
- Excellent verbal and written communication skills and professional telephone etiquette
- Superior customer service skills in addition to impeccable personal presentation required

Additional Information

  • Guest Experience Centre Consultant

    5 days ago

    Halifax, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a** **Guest Experience Centre Consultant** **to join our Guest Services team!** **(Halifax, NS)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Bier Markt, East Side Mario’s, Landing...

  • Guest Experience Centre Consultant

    5 days ago

    Halifax, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a Guest Service Representative** **to join our Guest Services team!** **(Halifax, NS)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Milestones, Pubs, Bier Markt, East Side Mario’s,...

  • Guest Experience Centre Consultant

    2 weeks ago

    Halifax, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a Guest Experience Centre Consulant** **to join our Guest Services team!** **(Halifax)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Fresh Kitchen & Juice Bar, Bier Markt, East Side...

  • Guest Experience Centre Consultant

    4 days ago

    Halifax, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a Guest Experience Centre Consultant for the Halifax area** **to join our Guest Services team!** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Milestones, Pubs, Bier Markt, East Side...

  • Bilingual Guest Experience Centre Consultant

    2 weeks ago

    Halifax, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a Bilingual** **Guest Experience Centre Consulant** **to join our Guest Services team!** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Fresh Kitchen & Juice Bar, Bier Markt, East Side...

  • Guest Experience Manager

    1 day ago

    Halifax, Canada Events East Group Full time

    At Events East Group, we proudly manage and operate the Halifax Convention Centre, Scotiabank Centre and Ticket Atlantic. Our facilities and the events we attract are platforms for prosperity. Whether we're attracting large delegations or hosting an elite group of athletes for an international competition, we are a catalyst for new opportunities and...

  • Guest Experience Manager

    1 week ago

    Halifax, Canada Muir Hotel Full time

    Located in the absolute centre of downtown in the vibrant Halifax Waterfront, in the heart of the new Queen’s Marque district, Muir offers elevated hospitality inspired by the spirit, culture and natural beauty of Nova Scotia. In each of our departments, our team shares a common goal - providing an exceptional customer experience in a clean, comfortable...

  • Guest Experience Supervisor

    6 days ago

    Halifax, Canada Events East Group Full time

    Halifax, NS Hospitality and Food Service Experienced Full-time **THE ORGANIZATION**: At Events East Group, we proudly manage and operate the Halifax Convention Centre, Scotiabank Centre and Scotiabank Centre Box Office. Our people and our community make us the favoured event destination for our guests. Whether we're attracting large delegations or hosting an...

  • Guest Experience Associate

    6 days ago

    Halifax, Canada Events East Group Full time

    Halifax, NS Customer Service Entry Level Part-time **THE ORGANIZATION**: At Events East Group, we proudly manage and operate the Halifax Convention Centre, Scotiabank Centre and Scotiabank Centre Box Office. Our people and our community make us the favoured event destination for our guests. Whether we're attracting large delegations or hosting an elite group...

  • Guest Experience Supervisor

    3 days ago

    Halifax, Canada Events East Full time

    At Events East Group, we proudly manage and operate the Halifax Convention Centre, Scotiabank Centre and Ticket Atlantic. Our facilities and the events we attract are platforms for prosperity. Whether we're attracting large delegations or hosting an elite group of athletes for an international competition, we are a catalyst for new opportunities and...