Meter Technician/ Meter Technician Apprentice

**Reports to**

Engineering and Customer Service Manager

**Wage Range**

$28.00/hour - $46.67/hour

**Job Brief**

Reporting directly to the Engineering and Customer Service Manager, the Meter Technician is responsible for the maintenance of residential, commercial, industrial and wholesale metering.

The goal is to drive success in all areas that the Department covers through ability and teamwork. Individuals who choose to be part of Ottawa River Power are offered opportunities to explore their career path development, be involved with charitable events that support the communities we serve as well as a comprehensive employee benefits package.

**Work Centre Location**

Situated on the beautiful Ottawa River, Pembroke is the vibrant heart of the Ottawa Valley and the largest hub between Ottawa and North Bay. With its rich history and cultural heritage, abundant outdoor recreation opportunities, and a strong sense of community, Pembroke offers an exceptional quality of life for its residents.

**Duties and Responsibilities**

**Meter Installation and Maintenance**
- Install, remove, replace, and inspect revenue meters, including single-phase, three-phase, and primary metering systems.
- Install and maintain instrument transformers on secondary and primary metered services.
- Install and configure electricity metering devices and confirm their proper utilization in service.
- Install and troubleshoot electrical and electronic wiring systems.
- Install and maintain meters and metering equipment on wholesale metering points.

**Testing and Verification**
- Conduct meter reverification, sampling, and manage overdue meter programs.
- Perform calibration, troubleshooting, testing, and repair of metering systems.
- Verify the installation of standard metering equipment for new connections and upgrades, including MIST, and bi-directional meters.
- Perform cross-phase analysis and vector diagram testing on various service types.
- Flash and verify circuits to ensure proper association of the meter to service premises.
- Test communication functionality on meters, ancillary devices, and networks.
- Test circuits up to 750V.

**Quality Assurance and Compliance**
- Maintain compliance with Ottawa River Power Corporation's Metering Quality Assurance program.
- Complete Record of Inspection on metering installations in accordance with the ORPC Construction Verification Program.
- Evaluate and report on product condition, inspections for damage and tampering.
- Create and update metering-related work practices or procedures as required.

**Investigative Responsibilities**
- Investigate high/low consumption accounts and potential power diversion cases.
- Conduct power quality investigations as needed.

**Inventory Control & Equipment Handling**
- Maintain and provide support for meter test consoles as per Measurement Canada standards.
- Maintain local inventory of metering equipment to meet current demand.
- Handle, package, and store metering equipment according to standard operating practices and procedures.

**Customer Engagement & Support**
- Respond to customer power and billing concerns, investigate metering problems, and provide resolutions.
- Engage with customers by phone or in person and book meter appointments as necessary.
- Deliver excellent customer service and represent ORPC in a professional manner.

**Other Responsibilities**
- Assist with collections, disconnections, reconnections, and unscheduled meter readings.
- Complete underground locates, including emergency locates, within regulated timeframes.
- Ensure work is completed safely in compliance with ORPC policies, Occupational Health and Safety Act, and Utility Work Protection Code.
- Prepare reports on work performed, recording data, problems encountered, solutions applied, and evidence for further work required.
- Assist other departments with both scheduled and emergency work as required.
- Perform required professional development and safety training.
- Perform other duties as assigned.

**Skills and Qualifications and Requirements**

**Education & Certification**
- Fully certified Meter Technician or currently registered as an apprentice.
- Graduate of a Community College Electrical Engineering Technician program or equivalent.
- Post-secondary education with an Electrical or Electronic Technician Diploma is an asset.

**Technical Skills**
- Proficiency in using hand tools, power recording devices, and tools for installation, commissioning, troubleshooting, and preventative maintenance of metering and telecommunications equipment.
- Experience with meter pulse circuits and providing customers with KYZ outputs.
- Ability to read and interpret electrical drawings and schematics.

**Competencies**
- Customer Service: Provides efficient and timely services, treating all customers respectfully and professionally.
- Leadership: Fosters team morale, safety, and productivity while keeping team members informed.
- Policy and Procedures: Adheres to all OR