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Service Manager, Refrigeration

2 weeks ago

Surrey, Canada Uptime Full time

About the Company:
Uptime Industrial is a leading provider of full-service industrial and commercial equipment repair, upgrades, installation and relocation across North America. As a service provider, our mission is simple - to keep our clients’ businesses running - 24 hours a day, 7 days a week, 365 days a year.

About the Role:
Reporting to the Operations Manager, Service, the Service Manager, Refrigeration is responsible for executing personal work and managing the activities of a team of qualified Service Technicians. The Service Manager, Refrigeration takes ownership of the quality of work throughout the team, developing the technical capabilities of the team, scheduling of technicians, customer communication, team safety, customer experience, and vendor relationships to ensure a high level of team performance.

Key responsibilities include, but are not limited to:

- Supervise a team of X qualified Refrigeration Technicians, scheduling work assignments for both Service Calls and planned Projects based on customer needs;
- Formally manage the team, taking the lead on resource planning and hiring new team members, creating and driving training and development opportunities, and managing the annual employee review process for your team;
- Act as a senior technical resource to the team, providing expertise in troubleshooting, diagnostics, and planning. In addition, supporting on-site team members with sourcing parts, supplies and specialized tools where necessary;
- Partner with Business Development to meet new customers and evaluate needs. Quote, plan, source materials for, and manage small projects from start to finish;
- Liaise with existing customers to schedule preventative maintenance, repairs, or small project work;
- Identify potential new business opportunities;
- Maintain open and positive communication with employees, departments, customers, and vendors;
- Maintain high quality service delivery in an efficient, productive and profitable manner.

What you Bring:
**Our Must Haves**
- Successfully obtained your Red Seal Refrigeration and Air Conditioning certification;
- Experience using freon based systems;
- Formal experience managing a team up to 10 (at least 4) technicians;
- Hold a valid Class 5 Driver’s License with a clean driver’s abstract;
- Committed to customer service and going the extra mile while servicing clients;
- Ability to think on your feet and utilize strong problem-solving capabilities;
- Experience working in Food and Beverage, Manufacturing, Distribution, or Heavy Industrial will be considered an asset.

**Your Rewards**

Our most important offering to anyone that joins the Uptime Industrial team is our culture of innovation, achievement, and ownership. We bring out the best in each other by constantly striving to be world class in all we do. These values are reflected in our Work, our Company, and our People.

At Uptime, we also offer a very competitive compensation structure that supplements your regular income with a robust benefits package:

- ** Medical and Dental Coverage**: Our industry leading benefits package covers you and your dependents at no cost
- ** Friends and Family Program**: Early and exclusive access to our newly released projects
- ** Professional Development and Education Support**:

- ** Registered Retirement Savings Plan**:A plan that helps you save for your retirement with employer matching
- ** Company Vehicle, Mobile Phone and Laptop