Licensing and Bylaw Enforcement Officer

Under the general supervision of the Coordinator for Field Operations, in strict accordance with by-laws and established procedures, utilizing conflict resolution, customer service skills, problem solving, critical & independent thinking and by-law interpretative skills; the Bylaw Enforcement Officer performs bylaw inspections, educational, and regulatory work related to specifically but not limited to Neighbourhood Livability and Vacant building bylaw.
This position promotes and maintains compliance with municipal by-laws such as: Neighbourhood Liveability By-law 1/2008; Vacant Building By-law 79/2010; Community Safety Business Licensing By-law 91/2008; Graffiti Control By-law 204/2007; and other community standard by-laws which address property standards and neighbourhood conditions, community protection, and safety issues.

**As the **_Licensing and Bylaw Enforcement Officer_** **you will**:

- Conduct inspections to verify and satisfy appropriate legislative and regulatory compliance.
- Inspect or conduct detailed investigation of alleged municipal by-law violations and determines compliance, determines the validity of violation complaints, issues verbal or written warnings, issues common offence notices and/or recommends/issues remedy orders.
- Conduct patrol assignments to observe, collect and record evidence.
- Prepare reports, correspondence, and prosecution data on inspections carried out and makes court appearances, as required.
- Issue licenses and conduct licensing inspections.
- Educate residents and customers and property owners on divisional processes and the requirement of the by-laws.
- Liaise with other City Department representatives and outside agencies to resolve enforcement issues as required.
- Prepare, maintains and updates all electronic and hard copy records and documents in accordance with Division policy.
- Process all required documentation and follows procedures as required by law.
- Provide basic orientation and training for co-workers in procedures and processes as required.
- Complete additional training and technical updating of skills as required.
- Perform other related work consistent with the classification.

**Your education and qualifications include**:

- Grade 12 and completion of a post secondary certificate in a by-law enforcement related program along with a minimum of two years related experience; or an equivalent combination of training, education and experience in a justice related field, conflict resolution, customer service or related discipline.
- Ability to acquire working knowledge of the Amanda data system within 3 months.
- Demonstrated ability to objectively conduct effective investigations, collect usable evidence, take statements from citizens for use in court and make meaningful observations and present findings.
- Demonstrated analytical, problem solving and organizational skills. (i.e. gathering relevant information, checking facts and data, interpreting information, identifying problems and generating workable solutions).
- Demonstrated general knowledge of by-laws, regulations, policies and procedures relevant to the position.
- Knowledge of special constable and by-law enforcement officer powers and authority.
- Demonstrated ability to communicate clearly and concisely in written and oral format.
- Demonstrated ability to establish and maintain respectful working relationships with staff, other agencies and a diverse community e.g. handle and resolve confrontational situations.
- Demonstrated file management and organization skills and the ability to take detailed and accurate records.
- Demonstrated ability to type accurately at 20 w.p.m. net.
- Knowledge of court procedures and the ability to testify in a court of law.
- Ability to maintain professional standards, follow directions from a supervisor, respect policies and procedures, project values compatible with the organization and show commitment to the organization and task completion.
- Ability to interpret by-laws and convey this information to others associated with the work.
- Ability to make independent decisions and take responsibility for one’s own actions.
- Ability to work in a team setting or independently with mínimal supervision.
- Ability to successfully complete additional training as required by the Division.
- Willingness and ability to wear and care for a uniform and safety equipment as determined necessary by the Division.
- Knowledge in building or structural design and construction would be considered an asset.

**Conditions of employment**:

- Valid Manitoba Class 5 Driver’s License and the ability to use a personal vehicle for work.
- Ability to pass a Criminal Record Review and qualify for appointment as a Special Constable while employed in this position.
- Provide CSA approved steel toed, black, above the ankle boots.
- Must be physically capable of performing the duties of the position, which include walking/standing for long periods time, and lifting weight