Program Supervisor

Catholic Family Services of Peel-Dufferin (CFSPD) is a non-profit, charitable organization reflecting the values consistent with Catholic social teachings. CFSPD is a dynamic, growing family service agency serving all areas of Peel and Dufferin. CFSPD is committed to providing a positive work environment for its employees and excellent services to its clients.

CFSPD is the lead agency to the **Safe Centre of Peel**:

- a partnership of 17 social service organizations. Safe Centre is a safe and welcoming space where many agencies work collaboratively and integrate services to respond to victims and survivors of intimate partner violence at a single location.

**Position Summary**

CFSPD is currently seeking a Program Supervisor for the Safe Centre of Peel who will be responsible for the day to day running of the program. This includes overseeing all aspects of program implementation and delivery. It is the Program Supervisor’s responsibility to ensure the highest standards in programming and delivery are maintained.

The Program Supervisor reports to the Program Manager. This position will be based in Brampton, Ontario.

**Responsibilities**
- **Coordination**_
- Liaise with community and service providers regarding agency programs.
- Assist Program Manager in the overall coordination of the day-to-day activities of the agency programs.
- Ensure high level of quality in program delivery through the effective coordination/oversight of program administration, promotion, scheduling, equipment/supplies, evaluations, guest speakers, and facilitator scheduling.
- Attending to ongoing issues/conflicts with programming whether related to clients, volunteers or staff.
- **Program Management**_
- Assist in the development of short
- and long-term plans for programs, monitor progress, assure adherence and evaluate performance.
- Assist in design of performance objectives and implement and monitor programming to meet desired outcomes.
- Supervise staff, students, and volunteers by articulating expectations, displaying model behaviour, maintaining open lines of communication and being clear about roles and responsibility.
- Identify open positions and follow hiring and training procedures in a timely manner.
- Assist in the development of workshop/program content.
- Complete reports and monitors programs and their development.
- Review waiting lists to ensure clients are referred to appropriate services.
- Provide crisis consultation and conflict resolution for staff, interns and volunteers.
- Assist with client service delivery as required.
- Respond to client complaints or concerns.
- **Community Involvement**_
- Positively and professionally represent CFSPD in the community by participating and collaborating with community partners, agencies and parishes on various projects, committees and initiatives as requested.
- Network with external sources in the exchange of information through public speaking, providing in-service training, attending conference and symposiums.
- Assist with the development of public relations and communication strategies to support program goals and increase community awareness.
- **Administration**_
- Seeks project funding and submit proposals to support new program initiatives.
- Ensure database maintenance which includes staff, volunteer, or client information and mailing list.
- Oversight of the program registration processes including management of the database and ensuring the accuracy of all programs related promotional materials in the agency.
- Prepare a variety of reports.

**Qualifications**
- Masters’ degree in social work, psychology, education or related field, or equivalent experience.
- Minimum of 2 years’ experience working as program supervisor.
- Ability to represent the agency to the staff, clients, and community by ensuring the best image is presented.
- Exceptional organizational skills with ability to meet deadlines and manage multiple priorities.
- Proven event planning experience is an asset.
- Experience managing volunteers is an asset.
- Enthusiastic, warm, and friendly personality, with a demonstrated client-service orientation.
- Independent and self-directed with the capability to operate with mínimal direct supervision.
- Application knowledge of Microsoft Office tools (Word, Excel, etc.).
- Ability to relate to people from a wide range of backgrounds and to engage with target groups.
- Excellent written and oral communication skills including report writing.
- Excellent listening skills and confidence in talking to people both in groups and on a one-to-one basis.
- A satisfactory Vulnerable Sector Criminal Records check.
- A valid driver’s license, access to a reliable vehicle and relevant insurance.
- Comfort navigating complex systems and structures.
- Strong interpersonal skills and proven ability to establish, maintain and nurture teams, and productive working relationships with other community-based organizations.
- Exceptional organizational skil