Jcc Aquatics Director

JCC Aquatics Director
Schwartz/Reisman Centre and Prosserman JCC
9600 Bathurst Street
Vaughan, ON L6A 3Z8

**Principal Responsibilities**:
**Job Type**: Full-time (40 hours per week)

**Salary**: From $80,000 annually
**Location**: Prosserman JCC (4588 Bathurst Street, North York, ON) & Schwartz/Reisman Centre (9600 Bathurst Street, Vaughan, ON) - Must be able to work at both locations.

**Who We Are**:
The Jewish Community Centre (JCC) is more than just a workplace-it's a vibrant hub of culture, connection, and community. As one of the largest engagement platforms in the Greater Toronto Area, we offer a diverse range of programs, including arts, fitness, education, daycare, summer camps, and more.

With a bold goal to triple our community engagement by 2026, we are on a transformative path to become the beating heart of Jewish life in the region. Join us in shaping the future of the JCC experience for 75,000+ people annually

**Role Summary**:
The Director of Aquatics is a key leadership role responsible for ensuring the delivery of high-quality, mission-aligned aquatic programs across both JCC campuses. This role provides oversight, strategic alignment, and leadership development to campus-based Aquatics Managers, ensuring that operations meet the highest standards of safety, customer service, and financial performance.

With a focus on operational excellence, staff development, membership and program growth, the Director will drive continuous improvement, strengthen member engagement, and position Aquatics as a vibrant, financially sustainable department that serves the evolving needs of the community.

**Key Responsibilities**:

- Operational Excellence:

- Standardize systems and procedures across sites to deliver seamless, high-quality service.
- Ensure safety protocols, scheduling, communication, and incident response meet the highest standards.
- Partner with Facilities to maintain top-tier water quality and equipment reliability.
- Program Development & Revenue Growth:

- Expand and optimize a diverse range of aquatic offerings, including group and private lessons, certifications, and seasonal programs.
- Achieve and exceed 5% year-over-year revenue growth while maximizing pool utilization and customer satisfaction.
- Leadership & Staff Development:

- Lead, coach, and support a team of Aquatics Managers.
- Build a strong pipeline of trained and certified lifeguards, instructors, and supervisors through structured hiring, onboarding, and internal development.
- Foster a culture of accountability, collaboration, and continuous learning.
- Participant & Community Engagement:

- Champion a participant-focused approach by gathering and responding to feedback, ensuring proactive communication, and integrating programming with other departments to strengthen community engagement.
- Financial Oversight & Risk Management:

- Manage departmental budgets, forecasting, and performance reporting.
- Ensure compliance with all local, state, and national safety and regulatory requirements.
- Conduct regular audits and ensure emergency preparedness protocols are in place and well-practiced.

**Key Performance Indicators**:

- Growth in participation and revenue
- High participant satisfaction
- Full regulatory compliance and safety readiness
- Strong staff retention and internal promotions
- Reliable program delivery without disruption
- Continuous improvement driven by data and feedback

**Qualifications**:

- 7+ years of progressive experience in aquatics or recreation leadership, ideally with responsibility for multiple sites or large teams
- Demonstrated success in program management, budgeting ($2 million+), program & revenue growth and team development
- Current Standard First Aid, CPR-C, AED, National Lifeguard, and Swim Instructor certifications (Pool Operator certification is an asset)
- Knowledge of Jewish holidays and culture or willingness to learn.
- Experience in nonprofit, private sector, or community recreation settings an asset

**Perks & Benefits**:

- Free JCC Membership - Access to our fitness centers, classes, and programs.
- Generous Staff Discounts - On summer camps, swimming lessons, personal training, and more.
- Comprehensive Health & Dental Insurance - 75% of the premium covered by the JCC.
- Paid Time Off (PTO) - Vacation, sick days, Jewish holidays, and statutory holidays.
- Work-Life Balance - A flexible, people-centered work environment that values your well-being.

Let's build something amazing together

**Minimum Qualifications**:
Qualifications:

- 7+ years of progressive experience in aquatics or recreation leadership, ideally with responsibility for multiple sites or large teams
- Demonstrated success in program management, budgeting ($2 million+), program & revenue growth and team development
- Current Standard First Aid, CPR-C, AED, National Lifeguard, and Swim Instructor certifications (Pool Operator certification is an asset)
- Knowledge of Jewish holidays and culture or w